Director of Operations, Service Delivery

Job not on LinkedIn

🔥 7 minutes ago

🐊 Florida, North Carolina, +2 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote 🍑 Georgia – Remote

💵 $175k - $200k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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LawnStarter

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

👥 B2C

🏪 Marketplace

🏠 Real Estate

💰 $10.5M Venture Round on 2019-11

B2C • Marketplace • Real Estate

LawnStarter is a service platform that provides affordable lawn care services at the click of a button. With fast online ordering, quality service, and a user-friendly app, LawnStarter allows customers to easily schedule and manage lawn maintenance services. These include lawn mowing, fertilization, bush trimming, and weeding. The company partners with local professionals to ensure reliable and insured services while supporting small businesses. LawnStarter offers its services across numerous locations in the United States, aiding customers in keeping their lawns beautiful and well-maintained.

📋 Description

• Report directly to the COO as an individual contributor with no direct reports initially • Build Service Delivery into a working operational function from the ground up • Define service standards for job completion rates and speed • Measure adherence to service standards • Design and test processes, incentives, and real-time interventions with Pros and customers • Cover every vertical and delivery model, including 1099 Pros and potential future W-2 crews • Identify opportunities to improve customer and Pro retention and lifetime value • Drive cross-functional retention initiatives with Product, Data, and Support • Take unscoped company-wide projects from initial idea through execution and fully running systems • Build AI-first analysis, tooling, process automation, monitoring, agents, and pipelines • Establish structure, KPIs, SOPs, named ownership, and automated operating systems • Raise the company’s standard for AI usage through tools adopted by other employees

🎯 Requirements

• Elite AI builder with experience building agentic systems, agents, evals, context engineering, and guardrails • Keeps up with frontier AI capabilities and applies new capabilities within days, not quarters • Top few percent of AI users at any company worked at • Zero-to-one operator who has taken ambiguous, cross-team operating problems from zero to running systems as an individual contributor • Experience operating inside a marketplace or another multi-sided business • Strong execution and follow-through from recommendation through implementation • Ability to drive strategy collaboratively across departments without formal authority • Data-driven approach, including building queries or dashboards • Comfortable working in unresolved ambiguity and shifting scope • Degree in analytics, business or related field • 7+ years of experience in marketplace operations or equivalent roles

🏖️ Benefits

• Equity component • Medical, dental, and vision • Fully remote (US) • Flexible time off

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