Lead Product Manager, Consumer Experience

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $180k - $210k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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LawnStarter

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

👥 B2C

🏪 Marketplace

🏠 Real Estate

💰 $10.5M Venture Round on 2019-11

B2C • Marketplace • Real Estate

LawnStarter is a service platform that provides affordable lawn care services at the click of a button. With fast online ordering, quality service, and a user-friendly app, LawnStarter allows customers to easily schedule and manage lawn maintenance services. These include lawn mowing, fertilization, bush trimming, and weeding. The company partners with local professionals to ensure reliable and insured services while supporting small businesses. LawnStarter offers its services across numerous locations in the United States, aiding customers in keeping their lawns beautiful and well-maintained.

📋 Description

• Own the end-to-end consumer experience from first booking through the lifetime of the customer relationship • Decide how AI shapes the consumer experience • Set the vision and roadmap for the consumer experience area • Ship products alongside engineers, designers, data/applied science partners, marketing, and operations • Own onboarding from first booking to customer trust • Improve search and discovery, including surfacing additional services • Own property details that shape service delivery and Pro expectations • Improve scheduling, skips, reschedules, and frequency changes • Own reviews and tips • Improve cancellations and win-back journeys • Drive cross-sell and personalization tailored to each household • Build personalized plans based on property and household information • Remove scheduling friction and improve cancellation and retention experiences • Align customer and Pro expectations using customer input, Pro knowledge, and proprietary property data • Evaluate and responsibly ship agentic and AI-based features • Partner closely with the PM owning the Pro experience • Define a 1–2 year vision and deliver a 6–12 month roadmap • Report to the Sr. Director of Product

🎯 Requirements

• 6+ years as a product manager on consumer-facing products • At least one B2C product launched at scale • Track record of exceptional outcomes with clear ownership of decisions • Experience launching AI-powered consumer products • Experience with agentic or AI-based consumer experiences • Customer-focused approach using reviews, support conversations, and funnel data • Systems-thinking approach, considering effects on Pros, pricing, and operations • Marketplace experience helpful • Experience delivering personalized experiences • Product analytics, funnel analysis, and retention cohort analysis • Ability to set priorities and defend them • Close partnership with design • Willingness to write evaluations, read transcripts, and prototype with LLMs • Individual contributor role with no direct reports • Experience shipping consumer products to a large audience • Comfortable working with a lean engineering team, partly legacy stack, and tests that can take months to read

🏖️ Benefits

• Equity as a meaningful part of PM compensation • Medical, dental, and vision • Fully remote (US) • Flexible PTO