Director, HR Solutions

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $180k - $240k / year

⏰ Full Time

🔴 Lead

👩‍👩‍👧‍👦 Human Resources (HR)

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Leena AI

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

🤝 B2B

👥 HR Tech

Artificial Intelligence • B2B • HR Tech

Leena AI is on a mission to empower enterprises to transform employee experiences using conversational AI. Their platform covers all employee touch points, from onboarding to offboarding, by automating tasks such as answering policy-related questions and managing employee tickets. By allowing organizations to listen to their employees proactively, Leena AI enhances employee engagement and enables strategic focus for HR teams. The company supports integrations with over 100 platforms, servicing more than 350 customers globally, including large enterprises like Nestlé, Puma, and Coca-Cola.

📋 Description

• Own the domain for high-value HR operations agents handling payroll issues, time card exceptions, benefits enrollment and life events, and job and compensation changes • Ensure agents execute transactions correctly, follow customer policies and hand off to humans appropriately • Join customer implementations to tailor agents to customer policies, pay and time rules, and system setups • Represent Leena AI in pre-sales conversations with CHROs, payroll and HR operations leaders • Follow transaction chains across HR, time, benefits and payroll systems • Design early problem detection for missing punches, unapproved timecards, late pay-rate changes, benefit deduction mismatches and eligibility gaps • Design end-to-end issue resolution across systems, including investigation, root-cause analysis, approval routing and employee explanations • Define edge cases such as retro pay, overtime and shift rules, multi-state taxes, mid-year life events, retroactive job changes and mid-period terminations • Analyze issue and cost concentration by volume, rework hours and cost per error and build business cases for agents • Build realistic test scenarios and review agent behavior for domain correctness • Co-own the product roadmap and measure errors caught, rework hours saved and issue resolution time • Join implementation calls and translate customer HR policies, pay rules, union agreements and system setup into agent behavior • Advise customer HR leaders on process redesign, rollout and change management • Handle escalations concerning whether the agent is executing the HR process correctly • Bring implementation learnings into the product • Join discovery and demo calls with CHROs, payroll, HR operations and HRIS leaders • Run process deep-dive workshops and build ROI cases • Own functional HR answers in RFPs • Represent Leena AI through webinars, customer advisory boards, analyst briefings and HR operations content

🎯 Requirements

• 12+ years in HR • 5+ years leading HR operations, HR shared services or payroll in a large enterprise (5,000+ employees), or leading HR operations and payroll transformations for such enterprises at a consulting firm, payroll provider or HCM implementation partner • Hands-on ownership of high-volume HR transactions, including payroll accuracy, time and attendance, benefits enrollment and life events, and job and compensation changes • Systems know-how across the HR stack, including how HR, time, benefits and payroll systems feed each other and where data breaks between them • Functional depth in platforms such as Workday, SAP SuccessFactors, Oracle HCM, UKG or ADP • Led at least one HR technology implementation or HR transformation from design through go-live • Techno-functional comfort: ability to read a process flow or API spec conceptually, write structured requirements, and test system behavior; no coding required • Ability to size processes by volume, rework hours and error cost and make the case for automation • Working knowledge of US HR compliance, including FLSA and overtime, multi-state wage, hour and tax rules, FMLA, ACA and ERISA • Executive presence with CHRO-level audiences • Experience using generative AI tools and a view on where they help and where they do not • Nice to have: experience with organizations running several HR, time, benefits and payroll vendors side by side • Nice to have: global HR operations or payroll experience across multiple countries • Nice to have: experience at a payroll provider, benefits administrator, HCM implementation partner or HR transformation consulting practice • Nice to have: hands-on experience with ServiceNow HR Service Delivery, Workday Extend or Studio, RPA or workflow tools • Nice to have: certifications such as CPP, CEBS, SHRM-SCP or Workday Pro • Nice to have: exposure to HR-IT and Finance intersections, including access changes on job moves and payroll-to-general-ledger posting

🏖️ Benefits

• Build a new practice and grow a team as the practice scales • Work across Product, Engineering, customers and Sales • Report directly to a co-founder • No sales quota

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