Business Analyst – Change Management, Training, Documentation

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $59.1k - $106.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Support IT change management, training, and technical documentation for HHS ASPR's Strategic National Stockpile • Assess operational and user impacts of IT system, application, configuration, release, and process changes • Support change-management and release activities, including change requests, impact assessments, implementation coordination, communications, and change records • Develop training plans, presentations, job aids, quick-reference materials, and user-support resources • Conduct virtual and in-person training, demonstrations, and knowledge-transfer sessions • Assess training effectiveness and incorporate user feedback • Develop, edit, organize, and maintain SOPs, technical and operational documentation, user guides, system manuals, process documentation, runbooks, and knowledge articles • Translate technical information into clear documentation for business users and stakeholders • Work with SMEs to validate documentation for technical accuracy and completeness • Maintain documentation under version, configuration, and change controls • Update documentation and training materials as systems, configurations, releases, and requirements change • Support Agile teams by documenting system changes, release information, training needs, and implementation activities • Support transition, modernization, system releases, and implementation activities • Follow HHS documentation, plain-language, accessibility, records-management, and Section 508 requirements • Support critical system changes and emergency-response communications • Work with SNS business users, functional and technical teams, and project leadership

🎯 Requirements

• Must be a US Citizen or Green Card holder with the ability to obtain a Public Trust Clearance • Must be located in the United States • 5+ years of experience in business analysis, IT change management, training, technical writing/documentation, or related functions • Demonstrated experience supporting IT change management and developing and delivering user training for enterprise information systems • Demonstrated experience developing and maintaining technical, operational, and user documentation • Experience developing SOPs, user guides, job aids, process documentation, training materials, and knowledge articles • Ability to translate complex technical and business-process information into clear, audience-appropriate content • Experience working with business users, SMEs, developers, technical teams, and project leadership • Strong written and verbal communication, facilitation, presentation, and organizational skills • Experience supporting system implementations, enhancements, releases, or business-process changes • Ability to manage multiple documentation, training, and IT change-management activities concurrently • Ability to obtain and maintain the required Tier 2 background investigation/security eligibility • Must comply with HHS/ASPR/SNS security and training requirements • Preferred: Experience supporting Oracle EBS/ERP implementations, modernization, or production environments • Preferred: Experience supporting supply-chain, inventory, warehouse, logistics, or asset-management business processes • Preferred: Experience in federal government, HHS, public health, emergency preparedness, pharmaceutical, medical-supply, or regulated environments • Preferred: Experience working in Agile or SAFe delivery environments • Preferred: Familiarity with cGMP, 21 CFR Part 11, or regulated-system documentation • Preferred: Experience with SharePoint, Microsoft 365, Teams, PowerPoint, and related collaboration/training tools • Preferred: Familiarity with HHS EPLC and federal documentation requirements • Preferred: Experience developing Section 508-compliant and plain-language documentation • Must be able to acknowledge critical incidents within 15 minutes while on call

🏖️ Benefits

• On-call services participation • Opportunity to support mission-critical public health and emergency-response systems