Learning Coordinator

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $131.3k - $237.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Develop and maintain training materials, including user guides, Knowledge Base articles, quick-reference materials, instructional videos, interactive learning modules, contextual help, and release-specific guidance • Plan and deliver training for different user roles, experience levels, and job functions • Assess existing training resources, documentation, knowledge gaps, delivery methods, and user needs • Develop user personas for new users, occasional users, mobile users, and power users • Manage Knowledge Base and user-support content, including governance, review, publishing, version control, consolidation, and retirement • Review Sprint-assigned software changes for documentation and training impacts • Coordinate with development, QA, functional SMEs, Help Desk personnel, and FLETC stakeholders to align guidance with releases • Develop onboarding, refresher, troubleshooting-reference, and support materials for Tier I and Tier II Help Desk personnel • Use support questions and Help Desk trends to identify knowledge gaps and self-service improvements • Support user outreach, communicate new features and system changes, and collect user feedback • Develop and maintain a User Support and Knowledge Management Development Plan • Conduct content-health reviews and recommend modernization, consolidation, or retirement of outdated materials • Track training participation, content usage, user engagement, recurring questions, and training effectiveness • Provide status and recommendations through program reporting processes • Coordinate content validation with the Government customer • Support UAT/release readiness, stakeholder engagement, and contract transition by organizing transferable training and knowledge materials

🎯 Requirements

• Demonstrated experience developing and delivering software application training, user documentation, or technical learning content • Strong ability to translate complex application functionality and technical information into clear, user-friendly instructions for nontechnical audiences • Experience developing user guides, job aids, Knowledge Base articles, quick-reference guides, videos, presentations, and online learning materials • Experience working with software development, QA/testing, Help Desk, product owners, functional SMEs, and end users • Strong written and verbal communication, facilitation, presentation, and stakeholder-engagement skills • Ability to assess different user populations and tailor learning materials based on role, experience level, workflow, and training need • Experience managing documentation or knowledge content through review, approval, publishing, versioning, maintenance, and retirement • Familiarity with Agile software development and release processes, including user stories/tickets, Acceptance Criteria, testing, UAT, and release communications • Ability to analyze user feedback, support trends, and content usage • Experience with Confluence and Jira, or comparable systems • Ability to manage multiple concurrent priorities in a changing software environment • Ability to work with Government SMEs who retain authority for business rules, policy, and operational procedures • Preferred: experience supporting a large enterprise or Government business application, Section 508/accessibility, instructional design, eLearning authoring tools, video/content development, knowledge-management practices, user-community engagement, and AI/ML tools and techniques