Site Support Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $131.3k - $237.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Provides enterprise oversight for IT site support service delivery across TSA facilities supporting the End User Services Division (EUSD), managing Regional Service Delivery Managers (RSDMs) responsible for the National Capital Region (NCR), domestic field regions, and international locations • Ensures consistent, high-quality delivery of onsite IT support, dispatch services, hardware lifecycle management, and collaboration services aligned with TSA mission priorities and End User Services operational requirements • Coordinates with the Program Manager, Enterprise Service Desk leadership, and TSA stakeholders to manage escalations, monitor service performance, and ensure effective integration between service desk and field support operations

🎯 Requirements

• Bachelors Degree and 8+ years of experience in IT service delivery, field operations management, or enterprise end-user services. Additional years' of experience may be considered in lieu of degree. • Minimum of 7 years of experience managing multi-site or regional IT support operations • Experience leading distributed service delivery teams supporting large enterprise or federal environments • Strong customer service orientation with demonstrated ability to lead and collaborate with government customers, technical teams, and management • Proven skills in escalation management, performance monitoring, and process improvement • Excellent communication and interpersonal skills to effectively interact across organizational levels and stakeholders • Ability to obtain and maintain TSA Suitability • Ability to obtain and maintain a DoD Secret security clearance • ITIL 4 certification preferred • PMI Program Management Professional (PMP) certification preferred • Other service management credentials preferred • Previous work experience with ServiceNow • Familiarity with End User Services operations and IT service management frameworks (e.g., ITIL) • Experience supporting federal IT contracts, preferably within DHS or TSA environments • Experience managing enterprise field support organizations supporting geographically dispersed facilities • Experience in a regulated, mission-critical environment supporting multi-site IT operations