Technical Account Manager

🔥 0 minutes ago

⛰️ Colorado, Illinois, +1 more states – Remote

⛰️ Colorado – Remote 🌽 Illinois – Remote 🤠 Texas – Remote

💵 $170k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Lema AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Cybersecurity • Enterprise • SaaS

Lema AI is a security platform that provides agentic third‑party exposure management and AI governance for organizations. The company maps how vendor weaknesses and shadow AI can reach an enterprise (blast radius), automates forensic analysis of vendor artifacts and public data, monitors vendor access and scope drift, and surface actionable remediation steps. Its product is positioned as a platform for third‑party risk/exposure monitoring and governance — turning legacy checkbox TPRM into continuous, exposure‑centric management.

📋 Description

• Own a portfolio of customers from onboarding through adoption and renewal. • Serve as the primary point of contact for customer health and value realization. • Guide customers to fully utilize the platform and achieve their risk management goals. • Work with Account Executives to identify upsell opportunities and secure renewals. • Assist customers with platform configuration, SSO, Jira, Slack integrations, and workflow customization. • Translate user feedback into clear product requirements for Product/Engineering teams. • Conduct regular business reviews (QBRs) with stakeholders. • Define implementation processes, health scoring methodology, and support workflows.

🎯 Requirements

• Based in Texas, Colorado or Illinois - A Must! • 4+ years in a customer-facing post-sales role (TAM, CSM, or Implementation) at a B2B SaaS company. • Comfortable discussing APIs, integrations, and configuring software workflows. • Ability to troubleshoot technical issues before escalating to engineering. • Proven ability to partner effectively with Sales/Account Executives on account planning and retention. • Strong written and verbal skills. • Ability to explain complex concepts to both technical users and business stakeholders. • Self-motivated and organized. • Comfortable working in a fast-paced environment where processes are still being defined. • Strong experience in GRC (Governance, Risk, and Compliance) or TPRM is required. • Understanding of workflows associated with vendor risk, compliance frameworks, and due diligence is an advantage.

🏖️ Benefits

• Employee Stock options grant • Unlimited PTO • 401k • Health Benefits

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