Technical Account Manager, Commercial

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $130k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hypori

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎖️ Defense

🏥 Healthcare

💼 Consulting

Defense • Healthcare • Consulting

Hypori is a company specializing in secure virtual access to enterprise applications and data from mobile devices, emphasizing personal privacy and compliance with industry standards. It offers a virtual workspace that allows employees to access enterprise apps securely without storing or processing data on personal devices. Hypori is trusted by organizations such as the U. S. Department of Defense, as it is built on a zero-trust architecture meeting certifications like HIPAA, FedRAMP High, and others. Their solutions cater to industries like defense, government, and healthcare, providing secure BYOD solutions and compliance with relevant regulations.

📋 Description

• Serve as the primary technical point of contact and trusted advisor for an assigned portfolio of federal and commercial customers • Guide customers through deployment, configuration, and onboarding across cloud, on-prem, and hybrid environments • Advise on identity and access integration, including SSO, SAML, PIV/CAC, and directory services, along with app delivery, device policies, and network configuration • Own technical escalations, working with Support, Engineering, and Product to drive issues to resolution and keep customers informed • Lead technical check-ins, platform health reviews, and the technical portion of QBRs alongside the Customer Success Manager • Monitor usage and environment health to identify risks and recommend adoption-driving optimizations • Provide configuration evidence and documentation for ATO, accreditation, and compliance reviews • Plan and coordinate upgrades and new releases within customer change-control processes • Train customer administrators and systems integrator staff • Bring customer feature requests and technical feedback to Product and Engineering • Identify expansion opportunities and support renewals with Customer Success and Sales • Build reusable runbooks, deployment guides, and knowledge-base articles

🎯 Requirements

• 5+ years in technical account management, solutions engineering, or a similar post-sale technical role in B2B SaaS or cybersecurity • Hands-on experience with enterprise IT and security, including identity and access management (SSO, SAML, MFA), networking, and Linux or Windows administration • Experience deploying or supporting cloud-based solutions on AWS, Azure, or government cloud environments • Track record of managing escalations across a portfolio of enterprise or government accounts • Ability to explain technical topics clearly to administrators, security teams, and executives • Proficiency with Salesforce, Jira, and Confluence • Authorized to work in the United States without visa sponsorship • Remote or hybrid location with travel up to 20% to customer sites • Preferred: Experience supporting the Department of War, Intelligence Community, or federal civilian agencies • Preferred: Familiarity with FedRAMP, NIST SP 800-53, DISA STIGs, DoD Zero Trust, or CMMC • Preferred: Experience with mobile, BYOD, VDI, MDM (such as Intune or Workspace ONE), or zero trust deployments • Preferred: Security or cloud certifications such as Security+, CISSP, AWS, or Azure • Preferred: Experience at a high-growth SaaS company

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Parental leave • Life and disability packages • 401(k) plan with employer-matching contributions vesting from the first day of employment • 10% annual performance bonus • Investment in tools and skills development

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