Technical Account Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $115k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Wunderkind

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📣 Marketing

Marketing • Advertising

Wunderkind is a global performance marketing solution powered by AI, data, and identity. It helps brands acquire and retain customers via owned channels at unprecedented scale, identifying significantly more website traffic without relying on cookies. By scaling one-to-one marketing messages through email, text messages, and ads, Wunderkind can drive up to 25% of a company's digital revenue. It is a top paid channel for many clients, regularly outperforming other paid retargeting channels like Google and Meta in scale and return on investment. With a focus on sustainable growth and efficiency, Wunderkind aids over 700 brands in achieving their digital revenue goals with innovative marketing strategies.

📋 Description

• Investigate live issues such as conversion integrity, revenue drops and tracking gaps, and drive them to a root cause and fix • Debug the Wunderkind WebSDK within data layers, GTM, Adobe Launch and Shopify using browser dev tools • Reconcile GA4 and Wunderkind attribution, and run conversion and capture-rate analysis for renewal conversations • Run end-to-end performance audits of client setups and deliver clear recommendations • Set up and validate data transfers using SFTP, cloud buckets and APIs, including suppression and subscriber feeds • Advise clients on consent and CMP setup, such as OneTrust • Scope technical asks and product prerequisites into clear specs for Professional Services Engineering • Route issues as client fixes, engineering fixes or product requests with appropriate context • Share feature requests and bugs with Product • Build playbooks, documentation and AI-assisted tools • Develop technical subject matter expertise across implementation, integrations, architecture, security, compliance, deliverability and product roadmap • Diagnose issues quickly, establish clear root causes and owners, support renewal conversations, and make investigations repeatable through documentation and tooling

🎯 Requirements

• 3+ years in a post-sale technical role at a SaaS or martech company, such as technical account management, solutions engineering, support escalations or implementation • Hands-on web tracking debugging: browser dev tools, data layers, GTM, Adobe Launch and Shopify • Working knowledge of major ESPs (Klaviyo, Salesforce Marketing Cloud, Braze, Bloomreach, Sailthru) and how signals & API connections work within them • Comfort with SFTP, cloud buckets, REST APIs and JSON, plus file mapping and validation • Attribution and conversion analytics, including why GA4 and a vendor platform report different numbers • Strong client-facing writing; ability to explain a root cause to a marketer and a fix to an engineer • Ability to manage many accounts at once and keep clients and internal teams updated

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