Senior Technical Account Manager

🔥 3 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vontier

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🚘 Automotive

⚡ Energy

🔧 Hardware

Automotive • Energy • Hardware

Vontier is a mobility technology company that powers convenience stores, fleet operators and auto repair shops with a broad portfolio of fueling and repair solutions. Its businesses include legacy and next-generation fueling equipment (Gilbarco Veeder-Root), EV charging and energy management (Driivz), alternative fuel refueling systems (ANGI), car wash technology (DRB), POS, payment and site automation (Invenco), and professional automotive tools and diagnostics (Matco Tools). Vontier provides connected hardware and software, multi-energy fueling platforms (traditional fuels, EV, CNG, RNG, hydrogen), data and analytics, and services to support customers' decarbonization and operational needs.

📋 Description

• Serve as the lead point of contact for a major oil customer • Drive customer success and retention through leadership, guidance and oversight • Assess and report customer SLA contract obligations • Analyze payment system equipment trends and Assigned Service Contractor performance • Prioritize closed-loop requirements • Monitor closed-loop service deliverables daily, weekly, monthly and annually • Manage Authorized Service Contractor dispatches, including open cases, aging, status and estimated completion updates • Establish procedures to ensure compliance with customer service contract requirements • Lead cooperative business planning and establish service performance targets • Identify and implement quality and process improvement initiatives • Review metrics and action plans regularly • Manage sites, including additions and removals, ASC response time and performance, escalations, technical support, POS/alarm special projects and help desk standard-work updates • Conduct root-cause technical analysis and convert data into actionable solutions • Assist with and monitor 24/7/365 Support Center help desk activities and off-hours calls • Maintain work order tracking and data management for ASC performance • Achieve margin targets through cost controls and scorecard KPI targets • Ensure financial success of assigned programs and projects and meet committed delivery dates and measures • Cultivate ongoing customer satisfaction

🎯 Requirements

• Four-year undergraduate degree in Business, Marketing or equivalent experience • Demonstrated project management skills • Proficiency with Microsoft Office, including Excel, Word, Visio and PowerPoint • Excellent verbal and written customer service and communication skills • Ability to effectively drive results • Ability to effectively utilize resources to meet customer contractual requirements • Strong technical knowledge of Gilbarco Veeder-Root equipment • Analytical capability • Ability to travel if needed • Ability to provide customer presentations and training where applicable • Microsoft Office Suite, Power BI and App experience is a bonus

🏖️ Benefits

• Medical, dental, vision, disability and life insurance • Family planning programs through Maven Clinic • Diabetes management support through Livongo • Women's health support • Adult and elder care support • Paid parental leave • 401(k) plan with matching company contributions • Paid time off up to 15 days each year • 13 paid holidays, including 3 floating holidays • Paid sick leave • Personal growth and continuous learning opportunities • Work-life balance • Inclusive and collaborative work environment

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