Technical Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Pixel Machinery

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🤝 B2B

🔒 Cybersecurity

💼 Consulting

B2B • Cybersecurity • Consulting

Pixel Machinery is an enterprise-level managed service provider (MSP) based in Boston that delivers cybersecurity, compliance, IT infrastructure, migration, and digital transformation services for business clients. They emphasize SOC 2 and cyber insurance guidance, personalized dedicated teams of designers/coders/problem-solvers, Apple technical partnership, laptop rentals for businesses, and tailored support for emerging companies, enterprises, government/education, and healthcare organizations. Their offerings focus on security, compliance, business continuity, and scalable IT operations with budget-friendly, transparent pricing.

📋 Description

• Serve as the primary point of contact for a portfolio of clients, building long-term, trusted relationships. • Partner with client leadership and stakeholders to align IT strategy with business objectives. • Support renewal and retention efforts by ensuring client satisfaction and demonstrating ROI. • Proactively identify and define opportunities to increase client revenue through expanded service and software offerings, including supporting and sometimes leading the process to finalize these opportunities. • Act as a technical SME, advising clients on best practices for IT infrastructure, SaaS applications, security, and automation. • Conduct regular check-ins, quarterly business reviews, and success planning sessions with clients. • Proactively identify opportunities to expand client value through process improvements, service adoption, and technical enhancements. • Coordinate with internal technical teams to ensure successful delivery of services and resolution of escalated issues. • Lead client onboarding and training for new systems or tools when applicable. • Develop and maintain client-facing documentation, playbooks, and best practices. • Gather and analyze client feedback to drive continuous service improvement.

🎯 Requirements

• 5+ years of experience in a Customer Success, Technical Account Management, or IT Consulting role (MSP experience strongly preferred). • Strong technical foundation with experience across MacOS, Windows OS, networking, SaaS platforms (Microsoft 365, Google Workspace, Okta, JAMF, JumpCloud, etc.). • Ability to translate technical solutions into business value for non-technical stakeholders. • Proven success managing client relationships, increasing retention, and driving customer satisfaction. • Exceptional communication, presentation, and stakeholder management skills. • Certifications such as CompTIA A+, Okta Administrator, or similar are a plus.

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Training & Development • Work From Home • Free Food & Snacks • Wellness Resources

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume