Customer Success Manager, Mandarin Fluent/English Proficient

🔥 0 minutes ago

🏄 California, Florida, +6 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Levanta

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🛍️ eCommerce

☁️ SaaS

eCommerce • Affiliate Marketing • SaaS

Levanta is an innovative affiliate marketing software designed specifically for marketplace sellers on platforms like Amazon and Walmart. This AI-powered platform helps sellers manage affiliations, drive high-converting traffic, and unlock additional revenue streams through partnerships with creators and influencers. By automating the tracking and payment processes, Levanta simplifies affiliate management, allowing sellers to focus on growing their sales and enhancing their market presence.

📋 Description

• Develop a deep understanding of each customer's business objectives, challenges, and success metrics. • Serve as the primary point of contact for customers and agency partners, responding to inquiries and resolving issues promptly in both Mandarin and English. • Proactively engage with customers and agency partners to drive adoption, usage, and value realization of our platform. • Partner with the publisher development team to match customers with good fit affiliates in the Levanta marketplace to help expedite revenue activation and maintain ongoing success on the platform. • Collaborate with sales teams to identify opportunities for upselling or cross-selling additional products/services. • Conduct regular check-ins with customers to review progress, address concerns, and identify areas for improvement. • Advocate for customers and agency partners internally, providing feedback to our product team to drive product enhancements and improvements. • Monitor customer health and satisfaction metrics, taking proactive steps to mitigate churn and increase retention rates. • Develop and maintain a thorough understanding of our platform, industry trends, and best practices to effectively advise customers.

🎯 Requirements

• Proficiency in English required. • Native or fluent proficiency in Mandarin (spoken and written) is required. • Ability to train on US East Coast hours. Working hours will be in China Standard Time. • Proven experience in a customer-facing role, such as Customer Success Manager, Account Manager, or similar. • Background in e-commerce or affiliate marketing is strongly preferred. • Excellent communication and interpersonal skills, with the ability to build rapport and establish strong relationships with customers. • Strong problem-solving and decision-making abilities, with a focus on delivering innovative solutions to meet customer needs. • Ability to work collaboratively across cross-functional teams, including sales, marketplace, and publisher development. • Experience working with CRM software and business intelligence tools. HubSpot knowledge and experience is a plus.

🏖️ Benefits

• Competitive salary and benefits package. • Open vacation and sick policy, take the time you need. • Opportunity for professional growth and advancement within a rapidly expanding startup. • A culture that values diversity, inclusion, and the impact of every team member on our success.