Associate Customer Success Manager

🔥 3 minutes ago

🐊 Florida, Kentucky, +3 more states – Remote

🐊 Florida – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🤠 Texas – Remote

💵 $59.2k - $98.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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LexisNexis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1970

⚖️ Legal

💼 Consulting

🏥 Healthcare

💰 Corporate Round on 2021-06

Legal • Consulting • Healthcare

LexisNexis is a provider of professional solutions tailored for law firms, corporations, government agencies, and academic institutions. It offers legal solutions, news, and business insights. LexisNexis also provides risk solutions for companies and government agencies, focusing on data analytics for compliance, customer acquisition, fraud detection, health outcomes, identity solutions, investigations, receivables management, risk decisioning, and workflow optimization. As part of the RELX Group, LexisNexis is committed to enhancing digital experience through data and analytics.

📋 Description

• Drive post-sale engagement and product adoption across assigned customer accounts • Deliver product training tailored to each customer’s industry, department, and role • Conduct customer training and presentations, dormant user campaigns, introduction of new products and content, and meeting follow-up • Develop and maintain relationships with decision makers and influencers within assigned accounts • Utilize required processes, tools, and systems including CRM platforms • Drive change management and enablement programs, including training sessions, best-practice playbooks, and internal champion initiatives • Deliver insights, best practices, and industry trends that help clients maximize the value of AI solutions • Support customers in understanding, adopting, and unlocking the value of AI-powered capabilities • Use AI to prioritize accounts by risk and opportunity, automate research and preparation, and draft communications at scale • Leverage data and analytics to identify growth opportunities, prioritize accounts, and proactively manage territory health

🎯 Requirements

• Equivalent professional experience in a business environment • Experience in Customer Success, Sales, Consulting, or other business-related roles • Experience working with small or midsize businesses is a plus • Demonstrated consultative approach to uncovering customer needs and resolving problems • Ability to quickly develop an in-depth understanding of LexisNexis products and services • Experience working in a team environment • Strong oral and written communication skills, including presentation skills • Strong time management and organizational skills • Experience with Salesforce, Gainsight, ChurnZero, or similar platforms is a plus • Comfortable navigating ambiguity and tailoring approaches for different stakeholders, especially in a fast-evolving AI landscape • Genuine curiosity about AI with a passion for helping clients understand, adopt, and unlock its value

🏖️ Benefits

• Healthy work/life balance initiatives • Wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals • Flexible working hours • Country specific benefits