Customer Success Manager

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CAS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1907

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

CAS is a division of the American Chemical Society that curates, connects, and delivers authoritative chemical and scientific data and discovery tools to accelerate research and innovation. CAS provides global proprietary databases (including CAS REGISTRY, Reactions, and References), SaaS discovery platforms (SciFinder, BioFinder), IP and compliance suites, and custom data services used by academic, pharmaceutical, chemical, materials, and industrial research teams. Their offerings combine expert curation, machine‑readable data for AI/ML, and enterprise-grade search and analytics to support drug discovery, material science, regulatory compliance, and intellectual property workflows.

📋 Description

• Achieve profitable sales objectives for Academic accounts in an assigned territory • Identify opportunities to grow, retain, cross-sell, and penetrate customers using the product portfolio and services • Identify new customer opportunities and manage prospect contact information • Deliver sales presentations and partner with technical specialists for customer onboarding and consultative selling • Onboard, enable, and teach Academic users and customers to realize the full value of CAS solutions • Manage an assigned book of business and build, expand, and solidify client relationships through visits, calls, emails, and presentations • Create, advance, and close revenue opportunities within the assigned territory • Identify and resolve customer problems, issues, and opportunities • Conduct needs assessments and recommend additional services and coverage levels • Cultivate relationships with senior buyers and day-to-day client representatives • Follow the established sales process and use the CRM to document prospect interactions and manage leads • Monitor customer dashboards, identify risks, and act to optimize customer experience and product usage • Maintain timely communication with customers, managers, and staff • Develop workflows to maximize selling time, including pre-call planning and customized scripts • Attend and present at trade shows, events, and conferences • Use AI tools to analyze usage, contract, and market data for risk and opportunity reporting

🎯 Requirements

• Bachelor’s degree (or higher) in science-related fields, business, communications, or other related disciplines • Three or more years of sales-related experience, including lead generation, inside and outside sales, business development, or customer service • Proven track record of exceeding sales objectives and territory/account development • Experience with CRM and opportunity management systems, preferably Salesforce.com • Strategic thinking capabilities with strong analytical and problem-solving skills in selling science-related solutions and/or information/intellectual property • Strong capacity to articulate industry-specific value propositions addressing customer pain points • Experience traveling for work-related projects or meetings with customers • Advanced diagnostic/consultative selling experience • Demonstrated experience with virtual selling tools such as Zoom, Web-Ex, and comparable tools • Candidates must be authorized to work in the United States and not require work authorization sponsorship by CAS now or in the future • Experience selling into or working within the Academic market is preferred, but not essential

🏖️ Benefits

• Competitive salary • Generous vacation plan • Medical insurance • Dental insurance • Vision insurance • Employee savings plans • Retirement plans