Customer Service Representative

🔥 0 minutes ago

🐊 Florida, Texas – Remote

🐊 Florida – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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The Liberty Company Insurance Brokers, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

The Liberty Company Insurance Brokers, LLC is a U. S. -based insurance brokerage and risk management firm that provides commercial and personal insurance, employee benefits, retirement plan consulting, HR services, and wellness programs. It offers tailored coverages including general liability, workers' compensation, commercial auto, professional liability and ancillary benefits, plus risk management, claims support and agency partnership services for businesses across industries. Liberty operates regional locations (CA, FL, IL), supports insurance agencies with administrative and technology partnerships, and focuses on customized strategies to reduce risk and improve employee and business outcomes.

📋 Description

• Respond to incoming calls and inquiries from members, providers, and other contacts regarding benefits, eligibility, claims status, and provider network information • Provide accurate information and guidance about plan coverage, policies, and processes • Research and resolve issues independently or with other departments; escalate complex matters as needed • Document interactions and outcomes accurately in the system • Maintain current knowledge of plan designs, employer-specific benefit variations, cost-sharing, and authorization requirements • Collaborate with claims, enrollment, and provider relations teams • Ensure compliance with HIPAA, company policies, and confidentiality standards • Deliver a positive customer experience through clear communication, professionalism, and empathy • Meet or exceed performance metrics for call quality, response time, and customer satisfaction

🎯 Requirements

• High school diploma or equivalent required • Excellent verbal and written communication skills • Strong problem-solving and critical thinking abilities • Ability to handle confidential information with discretion • Minimum of 1–2 years of customer service experience • Healthcare, health insurance, or TPA experience is a bonus • Familiarity with health plans and benefits administration • Bilingual English and Spanish skills are a plus • Must comply with HIPAA, company policies, and confidentiality standards

🏖️ Benefits

• Competitive compensation • Robust benefits package • Paid time off • Holiday pay • Continued education support • Company-sponsored programs to promote stress management and community involvement