Customer Support Associate

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Libra Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

Finance • Legal

Libra Solutions is a company dedicated to easing the burdens of litigation by leveraging technological innovation and financial strength. They aim to level the playing field in legal disputes, allowing for fair outcomes regardless of financial resources. Libra Solutions' offerings include enhancing critical workflows through technology, providing funding to personal injury plaintiffs, purchasing or financing medical receivables, and offering inheritance funding. Their Personal Injury Solutions Platform facilitates smoother operations for attorneys and healthcare providers, while Oasis Financial supports personal injury plaintiffs awaiting settlement. MedLien® Solutions assists healthcare providers by providing immediate liquidity. Furthermore, they offer inheritance funding to help estate heirs access their inheritance more quickly. Libra Solutions is committed to leadership and integrity, actively participating in nonprofits that advocate for patient access to healthcare and responsible consumer lending.

📋 Description

• Answer approximately **75–80 inbound customer calls per day** from consumers interested in applying for pre-settlement funding. • Provide outstanding customer service while educating consumers about available products and services. • Accurately collect and document customer information within company systems. • Guide applicants through the intake and onboarding process while ensuring a positive customer experience. • Meet or exceed established sales, quality, and productivity goals. • Demonstrate empathy and professionalism when assisting customers experiencing financial hardship. • Utilize CRM and other internal systems to maintain accurate records and follow-up activities. • Collaborate with internal teams to ensure timely processing of customer applications. • Follow established call scripts, compliance requirements, and company procedures.

🎯 Requirements

• - High school diploma or equivalent; some college preferred. • - **1–2 years of experience in a high-volume inbound call center handling approximately 75–80 calls per day.** • - Customer service experience within the **medical, healthcare, legal, financial services, insurance, or personal injury industries** strongly preferred. • - **Bilingual in Spanish (preferred but not required).** • - Strong verbal and written communication skills with the ability to demonstrate empathy and professionalism. • - Experience using CRM software and online chat platforms. • - Ability to multitask while maintaining accuracy in a fast-paced environment. • - Minimum typing speed of 35 WPM. • - Ability to meet productivity and performance metrics. • - Must successfully pass a background investigation. • - **Be able to work from 10:30am – 7:00pm CST daily, Monday - Friday**

🏖️ Benefits

• We believe taking great care of our customers starts with taking great care of our people. That’s why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.