Senior Director – Enterprise Platforms and Operations

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🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $189.5k - $236.9k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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LifeStance Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

📡 Telecommunications

🧘 Wellness

💰 Private Equity Round on 2016-12

Healthcare Insurance • Telecommunications • Wellness

LifeStance Health is a provider of comprehensive mental health services, offering care through in-person and telehealth appointments for various mental health conditions such as anxiety, depression, ADHD, and more. With a large network of licensed clinicians, including psychiatrists, psychologists, and therapists, LifeStance Health tailors care plans to fit individual needs. The company accepts a wide range of insurance plans, making mental health care accessible to a broad audience. Services include therapy, psychiatric evaluations, medication management, and psychological testing across numerous states.

📋 Description

• Lead the product strategy and roadmap for enterprise platforms including EMR and operational systems. • Drive end-to-end operational efficiency improvements across RCM, scheduling, referrals, and call center operations. • Work with the Enterprise Interoperability team on the EMR integration strategy and execution. • Identify and implement AI-driven automation opportunities to reduce cost and improve throughput. • Establish platform performance KPIs including system uptime, throughput, cycle times, and cost-to-serve metrics. • Partner with Product and Engineering to prioritize and deliver scalable platform enhancements. • Lead platform integration and interoperability efforts across enterprise systems. • Develop a multi-year roadmap for enterprise platform scalability and modernization. • Establish governance and prioritization frameworks for platform investments. • Build and lead a high-performing team across platform operations, analytics, and automation. • Drive standardization of workflows and processes across markets and service lines.

🎯 Requirements

• Bachelor's degree required; advanced degree preferred. • At least 10 years of product management and platform design experience • At least 10 years of healthcare experience • At least 8 years of people management experience • At least 7 years of strategic leadership experience • Experience working with large-scale enterprise systems including EMR, RCM, and call center technologies. • Proven track record of driving operational efficiency and scalability initiatives. • Experience implementing AI or automation in operational workflows. • Strong understanding of healthcare data, interoperability, and system integration. • Direct experience in leading full cycle product development from idea to production release and management. • Experience in building and scaling high-performance product teams within a large healthcare organization. • Skilled at translating user needs into actionable technology and process improvements. • Qualified candidates must be legally authorized to be employed in the United States.

🏖️ Benefits

• medical • dental • vision • AD&D • short and long-term disability • life insurance • 401k retirement savings with employer match • paid parental leave • paid time off • holiday pay • Employee Assistance Program