Customer Support Engineer

🔥 2 minutes ago

🏄 California, Colorado, +2 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $64.4k - $90.2k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LILT

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

LILT is a multilingual AI and localization platform that automates and scales high-quality translations and localized content for enterprises, public sector organizations, and AI developers. The company combines contextual AI models, expert human verifiers, and extensive native integrations to deliver secure, brand-consistent translations across 100+ languages, with features for training custom models, continuous model improvement, project management, and on-prem/air-gapped deployments.

📋 Description

• Assist linguists and platform customers with day-to-day platform questions, including running jobs, opening and processing files, and navigating the LILT interface • Join weekly customer calls and ad hoc calls to explain technical issues clearly and follow through to resolution • Investigate and reproduce reported errors • Filter and document bugs before escalating them to Engineering • Communicate feature requests to Product • Handle incoming support requests in a timely manner, meeting SLAs and keeping customers informed • Document and relay frequent customer pain points and feature suggestions to drive platform and process improvements • Support users of LILT's AI-powered translation and localization platform

🎯 Requirements

• 1–3 years of experience in customer support, technical support, localization support or similar customer-facing roles • Comfortable working with technical products and learning new tools quickly • Strong written and verbal communication skills • Analytical mindset and ability to investigate problems methodically and determine when to escalate • Required expertise in SQL and database management • Required expertise in Google Cloud Platform (GCP) • Required expertise in REST APIs • Required expertise in authentication and single sign-on (SSO) troubleshooting • Bachelor's degree or equivalent experience preferred; Computer Science, Linguistics or a related field is a plus but not required

🏖️ Benefits

• Remote work arrangement • Growth opportunities • Global collaboration • Compensation ranges determined based on relevant experience, skill set, qualifications, and business and organizational needs