Junior Support Engineer

Job not on LinkedIn

🔥 9 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HeadSpin

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

HeadSpin is a comprehensive digital experience platform specializing in the optimization and testing of mobile apps and digital media. The company provides an automated and manual testing platform powered by data science insights, enabling easy and extensive end-to-end automation of the quality assurance (QA) process. HeadSpin offers regression intelligence, audio-visual testing, and continuous app performance monitoring using synthetic data. Its platform supports teams like DevOps, Engineering, and Site Reliability Engineering (SRE) by ensuring apps' optimal performance and superior digital experiences. Trusted by enterprises worldwide, HeadSpin accelerates development cycles, reduces production issues, and offers AI-enabled insights for quality improvement.

📋 Description

• Triage and respond to incident and outage tickets from automated monitoring and customer reports • Follow and manage tickets through resolution • Collaborate with and escalate tickets to internal teams • Work with global HeadSpin sites and data center smart hands or technicians to debug and recover systems and hardware • Work with cloud and on-premise infrastructure teams • Respond to tickets and issues within set SLA response times • Participate in a responsive and accountable issue management process • Participate in an on-call rotation for incident response • Document workflows and playbooks for common issues and situations • Maintain and update critical software and network infrastructure • Assist with or recommend device deployments, upgrades, and maintenance • Troubleshoot mobile device hardware, software, and network issues • Engage, collaborate, and communicate with stakeholders • Collaborate with remote team members to build and maintain productive team relationships

🎯 Requirements

• 0 to 2 year(s) (or equivalent) experience in a technical support role • Bachelor’s degree in computer science or comparable • Experience or knowledge with incident response relating to network and software infrastructure • Experience or knowledge with network fundamentals, including LAN, WAN, VLAN, firewalls, switches, and access points • Experience or knowledge with operating systems including Linux, Mac, Android, and iOS • Experience or knowledge with command line *nix tools, including ssh, scp, bash, curl, vim, Python terminal, ping, and tcpdump • Experience or knowledge with Google Workspace, Jira, Slack, Zoom, and other technologies • Familiarity with issue management practices and tools, including service desks, SLAs, on-call rotation, escalation paths, sprints, and kanban • Systematic troubleshooting and problem-solving approach, strong sense of ownership and drive • Strong written and verbal communication skills • Ability and passion for learning new technology and tools • Passion for customer support and providing timely solutions • Ability to prioritize support requests based on impact • Ability to cross-train with other IT team members

🏖️ Benefits

• On-call rotation providing continuous incident coverage • Opportunity to provide input on operational issues, pain points, and processes • Collaboration with remote team members • Cross-training with other IT team members