Customer Support Analyst II

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $21 - $26 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GHX

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

GHX is a leading provider of data management solutions, supply chain consulting, and vendor credentialing services primarily for the healthcare industry. They offer innovative products such as order automation, inventory management, and e-payment solutions that enhance financial agility, compliance, and operational efficiency. GHX serves a diverse clientele including healthcare providers, suppliers, and government agencies, emphasizing evidence-based insights and cloud ERP transformation to optimize resource allocation, reduce costs, and improve patient care. They are deeply integrated into the healthcare supply chain, collaborating with partners to create secure, informed, and cost-effective environments in healthcare facilities.

📋 Description

• Serve as a primary customer contact via telephone, email, and the GHX Community Web Portal • Answer customer questions and assist with system functions, products, connectivity, and usage problems • Troubleshoot and solve customer issues using technical expertise, logical diagnostic skills, guidelines, and the Customer Support Knowledge Base • Collaborate with team members and departments to develop timely customer solutions • Use Salesforce CRM to record and research customer information, questions, problems, and solutions • Contribute symptom and resolution information to the Customer Support Knowledge Base and update known-issue information • Escalate unresolved issues effectively to peers and extended departments • Provide assistance and mentorship to CSA-I analysts • Collaborate with peers and extended departments to deliver timely issue resolution

🎯 Requirements

• BS/BA degree in computer systems or related business, scientific, technical or engineering disciplines, OR relevant technical certification, OR more than one (1) year solid experience supporting customers for ISPs, ASPs, or software and business applications • Excellent verbal, written, and electronic communication skills • Strong technical troubleshooting and problem-solving skills across a variety of platforms and proprietary products • Good organizational skills and ability to work within deadlines while speaking with customers • Exceptional customer service skills and positive customer focus • Good understanding of information system components, including databases, user interfaces, and inter-application communication and processing logic • Ability to identify learning opportunities and self-educate • Must be able to work 8-hour shifts within Customer Care Center hours of 5:00 a.m. to 6:00 p.m. Mountain Time, Monday through Friday • Must share, in rotation, on-call weekend and holiday customer support • Able/willing to travel up to 20% annually • Must be able to work in a fast-paced, dynamic, collaborative environment • Must have a professional demeanor and positive attitude • Must be able to self-direct and proactively engage with opportunities for improvement and challenges • Healthcare or supply chain experience is a plus

🏖️ Benefits

• Health insurance • Vision insurance • Dental insurance • Accident insurance • Life insurance • 401k matching • Paid time off • Education reimbursement