Technical Support Engineer

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Provide ongoing Level 2 technical support and case management through phone, email, and other communication channels • Investigate technical problems, reproduce issues, and work with Product Line teams to drive customer issues to closure • Collaborate with L3/L4 engineering teams on escalated investigations and document problems comprehensively • Recommend upgrades for obsolete products • Maintain accurate records in quality management and CRM tools • Maintain RMA status and documentation • Monitor and report on cases escalated through the GE process • Prepare documentation and maintain a knowledge database of technical tips and resolution outcomes • Track and update critical case reports for open customer issues across tiers and severity levels • Participate in product line meetings to present, update, and drive resolution for open requests • Schedule, lead, and prepare customer case summaries and metric reports • Identify firmware issues on relays and diagnose them through testing • Support product integration into customer systems • Identify training opportunities and contribute to self-development and training of others • Interact professionally at all levels of the customer organization

🎯 Requirements

• Associate's degree from an accredited college or university or equivalent experience • Minimum of 1 year of relevant experience • Ability and willingness to travel up to 25% of the time • Minimum 2 years of experience in power system protection and control • Understanding of industrial and utility protection, control and communications applications • Experience using GE Multilin Protection and Control products • Power system automation and communication expertise • Protection and control testing experience using secondary injection methods • Ability to perform post fault power system fault analysis and recommend settings or application modifications • Hands-on expertise in configuring and troubleshooting protection and control systems • Experience configuring and troubleshooting 61850-based protection systems • Practical experience with protective relay settings, features and network communications • Flexible to work on-call, after hours support or modified hours of work • Work efficiently without direct supervision • Strong problem-solving skills • Flexible and adaptable; open to change and modification of tasks

🏖️ Benefits

• Ability and willingness to travel up to 25% of the time • Flexible to work on-call, after hours support or modified hours of work to support customer • Relocation Assistance Provided: No