Software Support Engineer

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $78k - $125k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Workiva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Workiva is a cloud-based, AI-powered platform that unifies financial reporting, risk and compliance management, and sustainability reporting. It enables teams to connect data across systems, collaborate in real time, automate reporting (including XBRL tagging), and maintain auditability and traceability for regulated disclosures and assurance processes. Workiva serves large enterprises and finance, legal, audit, and sustainability teams to accelerate reporting, improve accuracy, and reduce risk.

📋 Description

• Understand and clearly articulate customer needs and requirements • Work with Software Engineers to design innovative components of back-end systems or solutions • Brainstorm and implement ways to streamline processes for fast and adaptable support structures • Identify, verify, and reproduce difficult issues to solve customer problems • Manage relationships with Customer Support, Success, and Development teams to ensure required features are delivered • Act as a first line of support for Customer Success staff to diagnose and troubleshoot customer issues • Collaborate with functional testers in Quality Assurance for testing and regression analysis • Facilitate resolution of complex issues involving multiple teams • Interact as part of multiple development teams to find customer solutions • Manage service disruptions through incident management while minimizing business impact • Take ownership of incidents, coordinate engineering and customer-facing resources, and ensure timely communication • Document incidents, including summaries, post-incident reviews, and lessons learned • Support APAC hours from 3PM - 12AM Pacific Time • Participate in a rotating on-call schedule

🎯 Requirements

• 2+ years of experience in software, QA, Support or applicable related IT fields • Bachelor's Degree or equivalent experience • Coursework or experience in supporting software development teams • Strong understanding of industry standard word processing/collaboration tools such as Microsoft Office or Google Suite • Experience providing software support to non-technical users • Experience troubleshooting and conducting root cause analysis of a software platform • A sense of urgency allowing for fast response to issues that need to be addressed in a timely fashion • Strong communication skills • Experience with logging tools such as Splunk, Sumologic, New Relic, and/or Datadog • Ability to support APAC hours working from 3PM - 12AM Pacific Time • Ability to be on a rotating on-call schedule • Reliable internet access for any period of time working remotely • Candidates must be authorized to work in the U.S. on a permanent basis • Workiva will not provide visa sponsorship

🏖️ Benefits

• A discretionary bonus typically paid annually • Restricted Stock Units granted at time of hire • 401(k) match • Comprehensive employee benefits package • Minimal travel • Remote work from any location within the country of employment • Reasonable accommodations for applicants with disabilities