Director – Absence Consulting

🔥 13 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $106.9k - $171k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lincoln Financial

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1905

💼 Consulting

⚖️ Legal

💸 Finance

Consulting • Legal • Finance

Lincoln Financial is an organization dedicated to protecting the privacy and security of its job applicants. It actively informs candidates about potential recruitment scams and outlines its robust hiring procedures, making clear that they do not request sensitive personal information during the application process. The company offers a diverse range of career opportunities across various fields including actuarial, finance, legal, and customer service, and is committed to maintaining equal employment opportunities.

📋 Description

• Lead and develop a high-performing team of approximately 10 team members • Set priorities, manage performance, provide coaching and feedback, and create growth and development opportunities • Evaluate work allocation, optimize processes, and align responsibilities with appropriate skill sets • Lead experienced professionals accountable for service delivery, team results, and operational performance • Build partnerships with clients, brokers, and internal stakeholders to deliver effective service solutions and enhance customer experience • Guide analysis of client needs, workforce dynamics, industry trends, and product offerings to recommend claims and service models • Ensure the team maintains expertise in Lincoln’s capabilities and stays informed on industry trends, market developments, and competitive insights • Collaborate across the organization to establish best practices, resolve complex issues and escalations, and improve partnership effectiveness • Track key operational metrics, support planning efforts, and direct solutions and initiatives to align with business needs and objectives

🎯 Requirements

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) • 5+ Years of experience in claims and/or customer service directly related to the specific responsibilities of this role • 3+ years of managerial, supervisory, and/or demonstrated leadership experience • Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail • Ability to analyze complex information and data trends, solve complex or ambiguous problems, apply sound judgment, and act effectively in situations with limited standardization • Remains current in profession and industry trends • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Effectively and responsibly uses AI tools in daily work, validates AI-generated outputs, and identifies opportunities to improve productivity, decision-making, and outcomes • Up to 25% travel • Project Management experience preferred • Direct absence management consulting experience preferred

🏖️ Benefits

• Clearly defined career tracks and job levels • Leadership development and virtual training opportunities • PTO/parental leave • Competitive 401K and employee benefits • Free financial counseling, health coaching and employee assistance program • Tuition assistance program • Work arrangements that work for you • Effective productivity/technology tools and training • Annual Incentive Program eligibility • Long-term incentives may be available • Sales incentives may be available • Lincoln’s standard benefits package