SMB Customer Operations & Intelligence Strategist

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Linda Werner & Associates, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1997

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Linda Werner & Associates, Inc. is a woman-owned technical consulting and staffing firm with over 25 years of experience specializing in placing skilled professionals in technical communication, project management, development, and related consulting roles. The company focuses on personalized, relationship-driven recruitment and consultant placement for client projects, emphasizing cultural fit, long-term relationships, and candidate fulfillment.

📋 Description

• Own the editorial strategy, narrative direction, and end-to-end production of recurring customer intelligence reports • Synthesize qualitative customer feedback into concise, actionable insights and recommendations • Produce topic-specific intelligence reports and support recurring customer sentiment reporting • Evaluate and improve intelligence outputs based on engagement, connections, and business decisions • Cross-reference customer findings with research, product roadmaps, marketing priorities, and go-to-market initiatives • Present findings and recommendations to cross-functional and leadership audiences • Develop compelling customer narratives and produce/edit video content using Descript or similar tools • Build and maintain written, video, and audio customer story libraries • Support live customer listening sessions, including recording, timing, flow, host coordination, invitations, calendars, communications, and tracking • Improve listening session formats, customer recruitment strategies, and question design • Manage and prioritize incoming customer activation and intelligence requests • Coordinate scope, timelines, deliverables, expectations, and execution with cross-functional and program partners • Improve intake and triage processes • Build stakeholder relationships across Product, Product Marketing, Sales Enablement, Business Marketing, and related teams • Develop customer intelligence standards and best practices • Maintain customer proof points, stories, intelligence repositories, product and guidance mapping, signup and data workflows • Track insights through actions, decisions, and outcomes • Identify improvements to operational systems and reporting processes

🎯 Requirements

• Strong editorial, writing, and narrative skills • Ability to synthesize qualitative information into clear, actionable intelligence • Experience translating customer research, feedback, or community insights into stakeholder recommendations • Video editing and storytelling experience using Descript or similar production tools • Strong operational and process improvement skills • Demonstrated cross-functional stakeholder management experience • Comfortable presenting insights and recommendations to leadership audiences • Experience managing multiple concurrent projects, requests, and deadlines in a fast-paced environment • Strong judgment and effective prioritization in high-volume environments • Comfortable operating with ambiguity and making decisions without complete information • Experience incorporating AI tools into research, content, operational, or productivity workflows • English required • Must address current or future US work sponsorship requirements

🏖️ Benefits

• Dental insurance • Health insurance • Health savings account • Life insurance • Paid time off • Retirement plan • Vision insurance • 8 hour shift • Monday to Friday