Crisis Intervention Specialist

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $23 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Lines for Life

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1992

🤝 Non-profit

🏥 Healthcare

🌍 Social Impact

💰 $1M Grant - Lines for Life on 2019-04

Non-profit • Healthcare • Social Impact

Lines for Life is a nonprofit organization dedicated to preventing substance abuse and suicide and promoting mental wellness. It operates 24/7 crisis lines (including alcohol & drug helplines, a military helpline, Senior Loneliness Line, and YouthLine) staffed by trained volunteers and professionals, offers prevention education and training for schools and communities, and engages in public policy and advocacy to reduce stigma and improve systems of care. Lines for Life provides targeted support for youth, veterans, people in recovery, and underserved communities while working locally and nationally to influence policies related to mental health and substance use.

📋 Description

• Answer incoming crisis contacts for Lines for Life crisis and referral helplines • Provide compassionate crisis intervention within each helpline program’s scope • Receive contacts across more than 30 crisis lines, including suicide prevention, veterans and military, youth, senior loneliness, substance-use, hospital mental-health, and county mental-health lines • Document crisis contacts accurately and promptly with relevant clinical information in an electronic health record system • Place scheduled follow-up calls • Place rescue calls when emergency assistance is needed • Triage crisis contacts and collaborate with coworkers to manage contact flow • Complete mandatory trainings and workshops on policies, protocols, and crisis intervention tools and techniques • Communicate with peers and supervisors via phone and chat • Perform administrative and organizational duties as needed • Participate in recorded-call quality assurance reviews and receive clinical feedback • Work primarily from a home office while handling crisis contacts through supported telecommuting systems

🎯 Requirements

• Able to meet Qualified Mental Health Associate requirements • Crisis intervention knowledge • Strong empathy, communication, teamwork, and interpersonal skills • Able to handle high levels of stress • Proficient in a web-based computer environment and multi-line phone system • Understanding of and ability to apply mental health assessment, treatment, and service terminology • Able to implement skill development strategies and identify, implement, and coordinate services and supports in an Individual Service and Support Plan (ISSP) • Able to independently triage crisis contacts • Strong attendance and punctuality • Graduate degree in psychology, social work, or a behavioral science field, or CADC/Bachelor’s degree in psychology, social work, or a behavioral science field and relevant crisis intervention experience • Veterans preferred • ASIST certification preferred • CADC certification strongly preferred • Call center experience preferred • Private high-speed internet and a confidential HIPAA-compliant workspace • Stable internet speed of at least 10 Mbps upload and download, jitter below 20, and 0% packet loss • Ability to pass clinical and technical evaluations • Availability for weekends, holidays, and 24/7 operational schedules • Full-time employees must work at least one weekend shift per week • Must be approved to work by the Oregon Department of Human Services’ Background Check Unit

🏖️ Benefits

• 5 weeks of paid crisis lines onboarding training • Equipment provided, including a Windows-based PC • $2/hr. overnight shift differential for work between 10 pm–5 am Pacific Time • Time and a half holiday pay when required to work holidays • 2% differential over base pay for employees who live and work in Oregon • Health, vision, and dental coverage, including $11,400 in premium coverage • Full coverage of short- and long-term disability and life insurance premiums • Matching 401(k) plan equivalent to 3% of annual salary after match eligibility date • Flexible spending plan • Employee assistance program • Free Fitbit • Reasonable accommodations during the application and interview process

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