Crisis Intervention Specialist

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $23 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Lines for Life

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1992

🤝 Non-profit

🏥 Healthcare

🌍 Social Impact

💰 $1M Grant - Lines for Life on 2019-04

Non-profit • Healthcare • Social Impact

Lines for Life is a nonprofit organization dedicated to preventing substance abuse and suicide and promoting mental wellness. It operates 24/7 crisis lines (including alcohol & drug helplines, a military helpline, Senior Loneliness Line, and YouthLine) staffed by trained volunteers and professionals, offers prevention education and training for schools and communities, and engages in public policy and advocacy to reduce stigma and improve systems of care. Lines for Life provides targeted support for youth, veterans, people in recovery, and underserved communities while working locally and nationally to influence policies related to mental health and substance use.

📋 Description

• Answer incoming crisis contacts for Lines for Life crisis and referral helplines with care and compassion • Handle contacts across more than 30 crisis lines, including suicide prevention, veterans and military, youth, senior loneliness, substance-use, hospital mental-health and county mental-health lines • Document crisis contacts accurately and promptly with relevant clinical information in an electronic health record system • Place scheduled follow-up calls to crisis contacts • Assist with rescue calls when other staff or volunteers require emergency assistance • Triage crisis contacts and collaborate with coworkers to manage contact flow and keep lines available for escalated crises • Complete mandatory trainings and workshops on current policies, protocols, tools and techniques • Communicate effectively with peers and supervisors by phone and chat • Perform administrative and organizational duties as needed • Work scheduled weekends and holidays in a 24/7/365 operation • Work primarily in a home-office environment and remain seated or standing at a computer for extended periods • Participate in recorded interviews and ongoing recorded-contact quality assurance reviews • Receive supervisor support through call monitoring and Microsoft Teams

🎯 Requirements

• Able to meet Qualified Mental Health Associate requirements • Crisis intervention knowledge • Strong empathy, communication, teamwork and interpersonal skills • Able to handle high levels of stress • Proficient in a web-based computer environment and multi-line phone system • Understanding of and ability to apply mental health assessment, treatment and service terminology • Able to implement skill development strategies and identify, implement and coordinate services and supports in an Individual Service and Support Plan (ISSP) • Able to independently triage crisis contacts so lines remain available for contacts in escalated crisis • Strong attendance and punctuality; able to work full scheduled shifts and provide at least 2 weeks' notice for time-off requests when possible • Preferred: graduate degree in psychology, social work or a behavioral science field • Preferred alternative: CADC or bachelor's degree in psychology, social work or a behavioral science field and relevant crisis intervention experience • Veterans preferred • ASIST certification preferred • CADC certification strongly preferred • Call center experience preferred • Must have private high-speed internet and a confidential HIPAA-compliant workspace • Must meet internet requirements of 10 Mbps upload/download, jitter below 20 and 0% packet loss • Must pass clinical and technical evaluations • Must participate fully in five weeks of onboarding training, including camera-on Zoom participation • Must be approved to work by the Oregon Department of Human Services’ Background Check Unit

🏖️ Benefits

• $2/hr. overnight shift differential when working between 10 pm – 5 am Pacific Time • Time and a half holiday pay when required to work holidays • Benefits package valued at over $14,750 per year • $11,400 in premium coverage for employee health, vision and dental coverage • Full coverage of short- and long-term disability and life insurance premiums • Matching 401K plan equivalent to 3% of annual salary during the first 2 years of employment after passing the match eligibility date • Flexible spending plan • Employee assistance program • Free Fitbit • 5 weeks of paid crisis lines onboarding training • Equipment provided • Remote work opportunity • Oregon employees receive a 2% differential over base pay for hours worked in Oregon