Customer Service Agent – Retail Support

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $11 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Living For Tomorrow

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2017

🎯 Recruiter

👥 B2C

Recruitment • B2C

Living For Tomorrow is a virtual call center and employer that offers remote customer service roles and empowers workers to create flexible, self-directed work schedules. The organization promotes work-from-home opportunities, accepts applications online, and communicates new job opportunities and events via email sign-ups. Its website includes FAQs, policies, and cookie notices, indicating an online recruiting and remote-employment service.

📋 Description

• Assist customers and retail teams with order status, processing, changes, and cancellations • Handle membership questions, cards, status, and auto-renewal • Respond to marketplace order inquiries • Research customer accounts • Provide retail store support • Handle corporate sales-related inquiries • Address escalated customer concerns • Create and document a case for each customer interaction • Research answers using knowledge-base tools and support resources • Participate in certification, progress, and live-call sessions • Service customers during program hours, 7 days per week, 365 days per year, from 9:00 AM–9:00 PM ET

🎯 Requirements

• Background check • Photo ID verification • $50 non-refundable Class Confirmation Deposit • Windows 11 computer with all required updates completed • Hardwired internet connection • Hardwired USB headset with phone-quality audio and a noise-cancelling microphone • Webcam required during certification activities • Equipment meeting required platform standards • PC scan to verify equipment readiness • Complete required self-study modules • Meet required assessment scores • Successfully complete live-call certification requirements • Participate in required progress and live-call sessions • Complete the required Security Awareness course and score at least 85% • Meet required servicing and performance expectations • Service at least 2 hours / 4 intervals on Saturdays and/or Sundays • Minimum of 10 hours / 20 intervals per week during the Certification SOW • Commitment Adherence of 90% or higher • Quality Assurance above 90% • Average Handle Time approximately 500–700 seconds • Clear and professional communication • Comfortable assisting customers by phone • Ability to navigate multiple systems while researching information • Strong attention to detail • Ability to remain patient during escalated customer situations • Ability to follow procedures and workflows consistently • Dependability with scheduled servicing commitments • Ability to work independently in a professional home workspace

🏖️ Benefits

• Remote work opportunity • Flexible selection of servicing intervals based on program availability and business requirements • Training and ongoing support • Independent contracting flexibility