Live Chat Support Representative

Job not on LinkedIn

🔥 6 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🏄 California – Remote

🏄 California – Remote

💵 $22 - $36 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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qode.world

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

Consulting • Logistics • Artificial Intelligence

qode. world is a company that leverages artificial intelligence to revolutionize the recruiting process. Their platform allows users to find candidates by sourcing data from billions of data points worldwide and provides data-driven insights. Users can connect with candidates directly through the platform, conduct customized AI-led interviews, and get comprehensive assessments. The service also integrates easily with LinkedIn, enhancing the talent pool and facilitating direct communication with candidates listed there. Qode. world offers additional recruiting services to assist in hiring for niche or senior roles. They are praised for their effectiveness in streamlining the hiring process and delivering quick results.

📋 Description

• Respond to customer inquiries and requests through the live chat interface • Provide accurate information about products, services, and company policies • Document customer interactions, actions taken, and resolutions in the CRM system • Identify and resolve routine customer concerns, aiming for first-contact resolution • Escalate complex or unresolved issues to the appropriate department or senior team member • Maintain a professional, courteous, and empathetic tone in written communications • Follow customer service and data privacy guidelines • Collaborate with team members to share best practices and improve support quality • Stay updated on product knowledge and company updates

🎯 Requirements

• High school diploma or equivalent is mandatory • Exceptional written communication skills, with a strong command of grammar, spelling, and punctuation • Proficiency in verbal communication, enabling clear and concise explanations • Solid basic computer skills, including familiarity with web browsers, email, and common office software • Strong attention to detail • Ability to work independently and manage time effectively in a remote setting • Passion for customer service and desire to help others • Ability to multitask and manage multiple chat conversations simultaneously • Reliable internet connection and dedicated, quiet workspace • Previous customer-service experience is highly preferred but not strictly required • Full-time availability for 40 hours per week

🏖️ Benefits

• Comprehensive paid training • Flexible work-life balance from working from home • Professional growth and advancement opportunities