Claims Customer Experience Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Reserv Claims

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛡️ Insurance

☁️ SaaS

🤖 Artificial Intelligence

Insurance • SaaS • Artificial Intelligence

Reserv Claims is a B2B SaaS provider and third-party administrator (TPA) specializing in property & casualty (P&C) insurance claims. The company combines an AI-driven claims automation engine, a network of trained adjusters, configurable workflows, and analytics/APIs to help carriers, MGAs, and underwriters process claims more efficiently and deliver better outcomes. Reserv emphasizes a modern technology stack, data-driven reporting, white-glove service, and global operations across North America, the UK, and the EU.

📋 Description

• Serve as the primary point of contact for customers throughout the claims process via phone, email, and other communication channels • Anticipate customer needs and manage the process to full resolution • Provide guidance and information regarding the claims process • Develop and maintain understanding of multi-line claim procedures • Record and update customer information, claim details, and related documentation in internal systems • Identify and address customer concerns, complaints, and disputes • Collaborate with internal teams to investigate and resolve complex issues, escalating when necessary • Exceed customer expectations by delivering exceptional service and improving the customer experience • Adhere to company policies, procedures, regulatory requirements, and customer privacy standards

🎯 Requirements

• High school diploma or equivalent is needed • Bachelor's degree or relevant insurance certifications are a plus • Previous experience in customer service or a call center environment within the insurance industry, preferably with a focus on property or liability claims; high volume, fast-paced • Strong knowledge of multi-line insurance claims processes, terminology, and best practices • Excellent verbal and written communication skills • Active listening skills • Strong problem-solving and critical-thinking abilities • Proficiency in customer relationship management (CRM) systems and other relevant software applications • Empathy, patience, and resilience to handle challenging customer interactions • Strong organizational and time management skills • Must be able to obtain designated home state claim adjuster license in 60 days • Candidates must reside in an eligible U.S. state throughout employment; candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States cannot be hired

🏖️ Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want