Claims Support Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Reserv Claims

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛡️ Insurance

☁️ SaaS

🤖 Artificial Intelligence

Insurance • SaaS • Artificial Intelligence

Reserv Claims is a B2B SaaS provider and third-party administrator (TPA) specializing in property & casualty (P&C) insurance claims. The company combines an AI-driven claims automation engine, a network of trained adjusters, configurable workflows, and analytics/APIs to help carriers, MGAs, and underwriters process claims more efficiently and deliver better outcomes. Reserv emphasizes a modern technology stack, data-driven reporting, white-glove service, and global operations across North America, the UK, and the EU.

📋 Description

• Contact customers directly via phone and email to collect compliance-related information needed to support claim handling and regulatory requirements • Support claims administration by following up on and resolving outstanding items to keep claims moving toward resolution • Perform high-volume, accurate data entry and maintain claim records • Review, audit, investigate, and resolve discrepancies in claims systems in partnership with adjusters and internal teams • Support claim reporting activities by validating outputs and ensuring data shared internally and externally is accurate, complete, and submitted on time • Manage data-related and compliance-related task queues, meeting defined SLAs • Collaborate with claims adjusters, operations, leadership, and external parties • Perform other duties as assigned

🎯 Requirements

• Candidates must reside in an eligible U.S. state throughout employment • Unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States • High school diploma or GED required • 1+ year of experience with direct customer contact via phone and email, demonstrating a calm, empathetic approach to supporting customers through the claims process • 2+ years of experience in a data-focused, administrative, compliance, or customer-facing support role within insurance, compliance, or a similar environment • Strong attention to detail with a proven track record of maintaining high data accuracy • Experience with data entry, validation, and reporting processes • Proficiency with Google Sheets, Excel, and similar tools used for reporting and reconciliation • Ability to manage high-volume work while maintaining quality and meeting deadlines • Strong organizational and problem-solving skills • Clear written and verbal communication skills • Experience with Looker, Power BI, or similar BI tools is a plus

🏖️ Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want