Customer Support Representative

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alcumus

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private Equity Round on 2022-05

Consulting • Healthcare • Logistics

Alcumus is a technology-driven company specializing in compliance and risk management solutions. They provide software and services that help organizations maintain health and safety standards, manage risk, and stay compliant with regulations. With a focus on improving operational efficiency and workforce safety, Alcumus serves businesses across various sectors, providing them with the tools needed to thrive in a regulatory environment.

📋 Description

• Handle inbound and outbound customer interactions via phone, email, and live chat • Provide professional, empathetic, and accurate support • Resolve product, process, and technical issues • Troubleshoot problems and guide customers through solutions for the CompliancePro (CPro) platform • Provide product and service information • Help customers navigate systems, platforms, and services • Address compliance, training, and requirements inquiries • Manage complex contractor name changes and account mergers • Track customer inquiries and feedback to identify trends and improvement opportunities • Monitor customer health and escalate risks as needed • Encourage product adoption through best practices and optimization strategies • Partner with internal teams on escalations and customer experience improvements • Document customer interactions in Salesforce or a CRM • Maintain case notes, follow-ups, and resolution tracking • Contribute insights to processes, knowledge bases, and support workflows

🎯 Requirements

• Fluency in written and verbal Spanish • High School Diploma or GED required • 1+ year of customer service or customer support experience • Typing speed of 40+ WPM • Proficiency with Microsoft Office tools • Experience using Salesforce or a CRM system preferred • Excellent written and verbal communication skills • Ability to learn quickly and self-learn • Comfortable managing customers and contractors by phone, chat, and email • Customer-first mindset with ownership and accountability • Collaborative and adaptable to changing workloads and processes • Open to feedback and committed to continuous improvement • Self-motivated, dependable, and focused on positive customer outcomes • Strong problem-solving skills, perseverance, and attention to detail • Strong interpersonal skills • Ability to work 8-hour weekday shifts within 5:00 a.m.–7:00 p.m. CT • Ability to work weekends as needed within 5:00 a.m.–7:00 p.m. CT • Willingness to maintain scheduling flexibility with reasonable notice

🏖️ Benefits

• Work with a global team • 100% employer-paid medical and dental insurance for employees • Monthly contributions to Health Savings Accounts • 401(k) match that is immediately fully vested • Outstanding time off benefits • Paid time off for volunteer activities • Remote work opportunities • Background check contingent on job offer