Inbound Customer Service Agent – Financial Services

🔥 33 minutes ago

🇺🇸 United States – Remote

💵 $14 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Living For Tomorrow

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2017

🎯 Recruiter

👥 B2C

Recruitment • B2C

Living For Tomorrow is a virtual call center and employer that offers remote customer service roles and empowers workers to create flexible, self-directed work schedules. The organization promotes work-from-home opportunities, accepts applications online, and communicates new job opportunities and events via email sign-ups. Its website includes FAQs, policies, and cookie notices, indicating an online recruiting and remote-employment service.

📋 Description

• Provide inbound customer support for financial-services customers • Assist cardholders with account questions, transactions, disputes, and other servicing needs • Handle card activation and balance inquiries • Support transaction disputes • Assist with lost or stolen cards • Provide prepaid and payroll card support • Handle fund transfers and payment solutions • Answer policy and procedural questions • Perform general account servicing • Provide accurate, confidential customer service • Follow established financial-services security and compliance procedures • Participate in instructor-led learning, self-study/simulations, and live certification call-taking • Service scheduled 30-minute intervals during available service hours • Maintain required performance metrics

🎯 Requirements

• Must have a Windows 11 computer with all required updates completed • 8 GB RAM or greater • Intel Core i5 6th generation or newer, 4 cores, 2.4 GHz or higher • Dual monitors • Webcam • Hardwired Ethernet connection • Wired USB headset with a noise-cancelling microphone • Apple or Android smartphone • Additional client-provided security device required for servicing • Background check • Drug screening • Fingerprinting • Photo ID verification • Required screening must be completed within applicable deadlines; background and drug screening must be successfully completed at least 14 days before class starts • Webcam participation mandatory during required certification activities • Must complete required computer and identity-verification procedures for classroom access • Must service a minimum of 10 hours/20 intervals per week during the Certification SOW • Must be available to service at least 4 hours/8 intervals per day during Phase 2 of certification • Must complete 4 hours/8 intervals of service on designated funding dates • Must successfully complete all required certification phases, modules, assessments, security-awareness requirements, and live call-taking requirements • Commitment Adherence: 90% or higher • Quality: Above 90% • First-Time Resolution: Above 70% • Customer Satisfaction: Above 85% • Strong attention to detail, professionalism, confidentiality, communication skills, system-navigation ability, patience, and ability to follow established procedures • Must meet Living for Tomorrow and program eligibility requirements

🏖️ Benefits

• Certification pay: $7.00 per hour • Remote work / work from home • No cost to the agent for the background check or drug screening