Application Support Specialist – Overnight

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $30 - $36 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sirona Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🤖 Artificial Intelligence

💰 $40M Series B on 2021-11

Healthcare • Consulting • Artificial Intelligence

Sirona Medical is revolutionizing the field of radiology with its AI-powered, cloud-native radiology operating system, RadOS. This cutting-edge software replaces outdated legacy systems by delivering advanced, accessible radiology tools that improve efficiency and workflow for medical practices. Sirona Medical's RadOS is designed to address challenges like staffing shortages and burnout in radiology, providing a seamless integration experience that enhances clinical workflows with AI and cloud technology. With compliance to SOC2 and HIPAA standards, Sirona Medical ensures security and quality in its data management solutions, empowering radiologists to work flexibly and effectively from any location.

📋 Description

• Promptly respond to and resolve customer inquiries • Proactively respond to client issues and maintain active monitoring of client sites • Expedite request resolution according to Standard Operating Procedures and Service Level Agreements • Document incidents accurately and completely in the ticketing system • Escalate unresolved issues through appropriate internal channels • Follow monitoring, alerting, and security procedures to safeguard client data • Analyze and troubleshoot network performance metrics • Collaborate with engineering and product development teams on software-related issues • Contribute to the knowledge base and runbooks • Streamline workflow processes to improve team scalability and effectiveness

🎯 Requirements

• Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration • Experience working directly with clinician onboarding on clinical applications • Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists • PACS administrator or PACS analyst background preferred • Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset • This is an hourly role working remotely within the United States • Availability for the preferred 11 PM to 7:30 AM EST Monday through Friday shift and rotating overnight/weekend shifts as needed

🏖️ Benefits

• Stock Options • Flexible Paid Time Off • Medical, dental, vision insurance • Life insurance • Paid Maternity and Paternity Leave • 401K matching • Apple equipment • Sponsorship for conferences, continuing education, etc...