Customer Support – Voice

🔥 7 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Serve as a professional first point of contact for contractors and business owners • Answer inbound inquiries and make outbound follow-up calls • Provide clear information about services and next steps • Communicate with businesses across roofing, remodeling, concrete, excavation, foundations, windows and doors, HVAC, plumbing, landscaping, painting, flooring, and custom home construction • Build rapport with contractors and business owners and maintain positive relationships • Qualify inquiries and identify potential opportunities • Gather relevant business information and schedule consultations or appointments • Explain the company's SEO, Google visibility, lead-generation, and digital marketing services without overpromising results • Conduct timely follow-ups with prospects and existing clients • Document call outcomes, update customer records, and maintain accurate CRM notes • Address routine customer questions and concerns • Troubleshoot basic issues and escalate complex matters appropriately • Relay customer feedback, requests, and lead information to sales, SEO, marketing, and account-management teams

🎯 Requirements

• Previous customer service, administrative, sales-support, or office experience within construction, home improvement, or skilled trades • Experience with multiple trades is strongly preferred • Excellent spoken English • Active listening and professional phone etiquette • Ability to communicate confidently with contractors, tradespeople, and business owners • Familiarity with several trades, including roofing, remodeling, concrete, excavation, foundations, windows and doors, HVAC, plumbing, landscaping, painting, flooring, and custom homes is preferred • Proven ability to manage customer interactions, follow-up activities, appointment setting, documentation, and CRM updates accurately and consistently • Reliable, organized, personable, and self-motivated • Comfortable working independently while handling multiple conversations, priorities, and follow-up tasks in a fast-paced environment

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO • Work closely with a team of industry leaders who have successfully scaled BPOs in the past • Career growth and development opportunities