Member Support Agent – Healthcare Transportation

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $12 - $13 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Living For Tomorrow

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2017

🎯 Recruiter

👥 B2C

Recruitment • B2C

Living For Tomorrow is a virtual call center and employer that offers remote customer service roles and empowers workers to create flexible, self-directed work schedules. The organization promotes work-from-home opportunities, accepts applications online, and communicates new job opportunities and events via email sign-ups. Its website includes FAQs, policies, and cookie notices, indicating an online recruiting and remote-employment service.

📋 Description

• Assist members with transportation to and from healthcare appointments • Provide scheduling and transportation support • Resolve member concerns • Recover failed or missed scheduled trips • Review transportation and benefit eligibility • Educate members about available transportation benefits • Coordinate with internal departments • Enter trip and member information accurately • Document member concerns and resolutions • Service available intervals based on program availability and servicing requirements • Participate in certification activities including instructor-led learning, self-study, system training, member-support procedures, and live call-taking • Maintain required performance standards for commitment adherence, average handle time, quality assurance, post-call surveys, and policy/process errors

🎯 Requirements

• Agents work as independent contractors • Must be able to service 4 hours / 8 intervals on Mondays • During the Certification SOW, must service at least 10 hours / 20 intervals per week, including required Monday intervals • During Phase 2, must service a minimum of 24 intervals per week • Complete 100% of required self-paced modules • Meet required quiz, exam, and tollgate scores • Successfully complete role-play activities • Meet technology requirements • Maintain an Average Handle Time of 850 seconds or less during Phase 2 • Pass at least 3 of 5 required Quality Audits • Complete the required Security Awareness course and score at least 85% • Windows 11 computer with all updates completed • At least 12 GB RAM • At least 60 GB total hard-drive space with 40 GB available • Hardwired internet connection • Minimum 30 Mbps download speed • Minimum 10 Mbps upload speed • Network latency of 50 ms or less • Two monitors with 1920×1080 resolution • USB 3.0 port • Hardwired noise-cancelling USB headset with phone-quality audio • Webcam for certification • Background check • Drug screening • Photo ID verification • Pay the $75 background check and drug-screening fee directly to the vendor • Schedule drug screening within 48 hours of receiving the vendor email • Successfully complete both screening requirements at least 7 days before class begins • May be required to complete monthly background checks to maintain good standing • Preferred: healthcare or member-support experience • Preferred: approximately 12 months of healthcare experience • Type at least 35 WPM • Ability to work comfortably in a high-volume environment • Communicate clearly and professionally • Strong attention to detail • Remain calm while resolving member concerns • Follow policies and processes consistently • Navigate multiple computer systems • Have a reliable and professional home workspace

🏖️ Benefits

• Certification Pay: $7.00 per hour • Independent contractor arrangement with selection of available servicing intervals • Remote work • Instructor-led learning, self-study content, system training, member-support procedures, and live call-taking during certification