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Client Import Analyst

🔥 15 hours ago

🐊 Florida, Illinois, +8 more states – Remote

infoinfo

💵 $25 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Logo of Livingston International

Livingston International

1001 - 5000 employees

Founded 1945

💼 Consulting

📦 Logistics

🛍️ eCommerce

Consulting • Logistics • eCommerce

Livingston International is Canada’s largest customs broker and the third largest entry filer in the U. S. , operating locations in 13 countries. The company specializes in customs brokerage, global trade management, and trade consulting, providing services that facilitate international trade and compliance with regulations. Livingston is committed to fostering a supportive workplace culture that emphasizes continual learning, professional development, and community involvement.

📋 Description

• Act as the primary support and day-to-day client contact for client service teams/operations teams • Facilitate release and entry summary completion • Manage client and customs processes, including release support, tariff database management, classifications, client instructions/requirements maintenance and auditing service delivery activities • Ensure entries are classified and billed accurately within LII service standards • Build and maintain direct working relationships with clients and carriers • Ensure accurate and timely shipment release across all transportation modes • Audit work completed by junior team members • Create customs entries and enter shipment information for EDI release, rating and billing • Maintain client tariff databases, system maintenance files, vendors and keywords • Verify documentation for release conditions, compliance and rating compliance • Create, maintain and follow client SOPs and ESPs • Identify service delivery and operational productivity improvements • Escalate issues, recommend corrective actions and obtain missing documentation or instructions • Work with Customs and PGAs as necessary • Conduct periodic tariff, valuation and client/importer information checks • Conduct documented internal audits • Participate in daily team operations, prioritization, scheduling, meetings and special projects • Keep abreast of new system developments • Perform other related duties assigned by management

🎯 Requirements

• 5 years of related experience • High School/GED or equivalent • Strong entry writing experience • Client service-oriented interpersonal skills with internal/external clients and coworkers • Ability to handle large volumes and meet tight deadlines • Attention to detail, organization, completeness and accuracy • Good analytical skills with problem-solving ability • Excellent time management skills • Associates Degree or post-secondary education preferred

🏖️ Benefits

• Incentive opportunities • Comprehensive benefits • Professional development • Continuous learning opportunities • Long-term support • Flexible, growth-oriented environment • Recognition for achievements • Accommodations throughout the recruitment process for applicants and employees with disabilities

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