Director of Account Management – Health

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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Liviniti

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Liviniti is a pass-through pharmacy benefit manager (PBM) that helps employers and health systems reduce prescription drug costs through transparent pricing, clinical programs, and drug sourcing. The company offers 100% rebate pass-through, a flat administrative fee, access to claims and rebate details for full visibility, customizable formularies and networks, prior authorization focused on lowest net cost, and specialized solutions like LivLite for managing GLP‑1 weight-loss drugs. Liviniti emphasizes B2B service, clinical value, and continuous innovation to lower pharmacy spend while maintaining member support and service.

📋 Description

• Serve as a trusted advisor to clients and oversee all client accounts • Lead and mentor the Account Management team • Drive organic and new business growth • Maintain strategic client relationships and guide clients with business, industry, and trend knowledge • Collaborate with key team members across disciplines to deliver high-quality service • Identify skills and performance criteria, manage staff, coach team members, and support career development plans • Establish departmental service-delivery goals measured through KPIs • Evaluate team performance against KPIs and provide management direction • Develop and ensure adherence to Account Management client-service standards, methods, processes, and procedures • Partner with leadership to create and revise policies and procedures • Identify and implement strategic initiatives and plan rollouts to clients and internal teams • Identify operational-efficiency opportunities and provide business requirements • Ensure compliance with SOC Audit Guidelines and Requirements • Manage and approve department PTO policy, compensation, and performance management • Comply with HIPAA obligations regarding Protected Health Information and report violations • Complete required HIPAA training • Manage all Account Managers and oversee departmental performance management and hiring • Travel 20%–25% and present to clients as required

🎯 Requirements

• Bachelor’s degree in communications, Marketing, Business, Finance, or equivalent 10+ years of direct client/account management experience • At least 5 years of managerial experience leading a similar or like function • Proficiency in Microsoft Office suite required • Entrepreneurial attitude and strong business acumen • Ability to complete tasks efficiently in a fast-paced environment • Strong negotiation and communication skills and ability to excel under pressure • Experience preparing and interpreting reports • Excellent written, verbal, and presentation skills • Ability to manage multiple clients and deliverables simultaneously • Ability to take ownership of client issues and concerns and deliver excellent client service • Ability to work collaboratively with co-workers and outside consultants • Current knowledge of pharmacy and industry initiatives • Ability to travel and present to clients as required • Ability to work core hours from 8:00 AM to 5:00 PM CT, with schedule adjustments for meetings across time zones • Ability to work extended hours, weekends, and holidays as required • Healthcare or PBM experience is a plus • MBA or equivalent preferred • Required HIPAA training competency • Must manage Account Managers and be responsible for departmental hiring and performance management

🏖️ Benefits

• Medical, Dental, Vision Insurance • Disability and Life Insurance • Employee Assistance Program • Remote Work Options • Generous Paid-Time Off • Annual Reviews and Development Plans • Retirement Plan with company match immediately 100% vested