Call Center Representative

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $17 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

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Finger Lakes Community Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🌍 Social Impact

Healthcare • Social Impact

Finger Lakes Community Health is an independent healthcare organization founded in 1989, focusing on providing quality healthcare services, including primary care, dental, and behavioral health, with an emphasis on underserved and special populations. It operates eight health centers in the Finger Lakes region, serving diverse communities and utilizing a team-based approach to wellness. Recognized for its patient-centered medical homes, the organization also administers a federal migrant voucher program, supporting agricultural workers across multiple counties in upstate New York.

📋 Description

• Greet callers with the appropriate call center contact script • Verify patient account information • Answer questions and provide general information about Finger Lakes Community Health services • Route calls to the appropriate department • Handle requests including appointment scheduling, prescription refills, acute symptoms, new-patient registration, and outside provider, hospital, or pharmacy calls • Prioritize patient needs with provider availability when scheduling according to guidelines • Escalate calls to ensure emergency and acute requests are handled promptly • Contact patients to schedule appointments and provide information as directed • Perform tasks efficiently to achieve call center metrics • Review call center metrics to identify concerns or improvement areas • Assist with call center coverage at various Finger Lakes Community Health sites as needed • Maintain comprehensive records of caller interactions in the electronic health record system • Address telephone encounters and actions in the electronic health record system according to policies and procedures • Perform other duties as assigned

🎯 Requirements

• Highschool Diploma or GED • Customer service experience preferred, but not required • The ability to work flexible hours — some evenings are required • The ability to communicate fluently in both Spanish and English is strongly preferred • Must be able to hear and communicate with clients and staff via phone, web media, and in person • Must be able to lift up to 40 lbs. • Must be able to sit for extended periods of time • Must be able to kneel, crawl, or bend into awkward spaces • OSHA Level 3

🏖️ Benefits

• Monday through Friday schedule, closed all major holidays • Medical insurance with a 90%+ employer contribution • Dental, Vision, and Life insurance • Safe Harbor 3% 401k contribution • Robust PTO offerings • Education reimbursement