Call Center CSR

🔥 1 hour ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quipt Home Medical

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Post-IPO Equity on 2023-04

Healthcare • Healthcare Insurance • Pharmaceuticals

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service to patients. The company specializes in products like respiratory devices, power mobility solutions, home ventilation systems, durable medical equipment, CPAP/BiPAP machines, and oxygen therapy. Guided by the tagline "exceeding expectations, enriching lives," Quipt is dedicated to improving patient care in the healthcare sector.

📋 Description

• Serve as the first point of contact for customers • Complete equipment setups and reorders • Answer patient and referral questions and resolve issues efficiently • Receive requests from referral sources and complete equipment dispensing requirements • Coordinate home equipment service requests with Dispatch or vendors for delivery or shipping • Provide product and service information • Maintain current knowledge of Medicare, Medicaid, and third-party payor sources • Verify medical necessity, insurance coverage, physician orders, and required documentation • Follow policies and work instructions to ensure correct billing paperwork • Meet or exceed department metrics while providing excellent customer service • Document customer interactions through data entry, chat support, and email correspondence • Perform other duties assigned by management

🎯 Requirements

• High school diploma or general education degree (GED) • 6 months of relevant customer service experience preferred • Previous experience in a customer service call center role preferred but not required • Excellent verbal and written communication skills • Strong analytical and problem-solving abilities • Familiarity with computers and call center software • Proficiency in data entry and order processing • Experience with HDMS, EPIC, RightFax, Parachute, CarePort, OnBase, RingCentral, Outlook, OneNote, Excel, NICE, Collect Plus, or HealthCall preferred • Experience verifying insurances and submitting Prior Authorizations using payer web portals or equivalent experience • Ability to multitask while maintaining attention to detail • Commitment to exceptional customer service • Willingness to adapt to changing processes, technology, and customer needs • Ability to work collaboratively and independently • Ability to articulate clearly and concisely in English or the primary language of the call center • Ability to perform accurate arithmetic operations • Ability to apply logical reasoning and make sound judgments under pressure • No certificates, licenses, or registrations required

🏖️ Benefits

• Ongoing training and development opportunities • Fully remote work arrangement