Clinical Care CCM LVN – Contact Center

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

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Nsight

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1910

📡 Telecommunications

💰 Undisclosed on 2019-02

Telecommunications

Nsight is a Wisconsin- and Upper Michigan-focused telecommunications holding company and service provider that owns brands including Cellcom, Nsight Telservices, and Nsight Tower. The company emphasizes customer-focused operations, employee development, community involvement and investor relations, offering telecom services, network infrastructure and related support across its operating sites.

📋 Description

• Operate in a high-volume clinical call center environment, managing inbound and outbound telephonic patient interactions • Conduct 70–90 outbound patient calls per day to check in and address health concerns • Handle inbound calls efficiently and professionally, triaging and routing based on clinical urgency • Route non-clinical inbound calls to appropriate company departments • Conduct and document monthly Chronic Care Management care plan calls • Develop and educate patients on care plans • Perform Behavioral Health Integration assessments • Assist patients with medical device troubleshooting • Collaborate with providers to coordinate timely patient care via telephone • Document all patient interactions in the clinical platform in real time • Meet or exceed performance metrics for care quality, patient engagement, call handle times, response times, and protocol adherence • Adapt to changing call volumes, priorities, clinical processes, and workflows • Perform CCM adherence calls, patient onboarding calls, and comprehensive chart reviews • Maintain compliance with company policies and applicable regulations • Use AI tools to support clinical documentation and care coordination tasks • Perform other duties as assigned

🎯 Requirements

• Active LPN/LVN Compact License required • Passionate about patient care, with the ability to relate with empathy and compassion • Passion for patient teaching • Strong communication and organizational skills • Proficient with computers, EMRs, and telehealth tools • Minimum fiber internet speed of 50 Mbps download / 10 Mbps upload • Hardwired internet connection required • Speed test submission required during the offer process • Private, HIPAA-compliant workspace • Monday through Friday availability, 11:00 AM–8:00 PM Eastern Time • Mandatory attendance during four-week training, Monday through Friday, 9:00 AM–6:00 PM Eastern Time • At least 1 year of nursing experience preferred • RPM, telehealth, or chronic care experience is a plus • Previous call center, teleservice, or high-volume phone-based work experience preferred • Comfort using AI tools such as Claude, ChatGPT, and workflow automation platforms • Judgment to determine when AI supports clinical work appropriately

🏖️ Benefits

• Evening Differential: +$1.50/hour for hours worked after 7:00 PM • Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM • Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday • Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout • Monthly Bonus Potential: Up to $1,500 • 5% Bilingual Pay Allowance • 11 Paid Company Holidays annually • Paid Time Off (PTO) • Medical, Dental, Vision, and supplemental insurance options • 401(k) Plan with 3.5% Company Match • Company-provided equipment • Minimum fiber internet speed of 50 Mbps download / 10 Mbps upload • Private, HIPAA-compliant workspace • Remote work arrangement • Comprehensive four-week training program