Senior Service Solutions Analyst

🔥 56 minutes ago

🌐 United States, United Kingdom – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

💵 $90k - $120k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Loftware

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1986

🚘 Automotive

🍽️ Food & Beverage

🏥 Healthcare

Automotive • Food & Beverage • Healthcare

Loftware is a provider of cloud-based labeling and packaging artwork management software for global enterprises. Its SaaS platform centralizes label design, printing, compliance, and workflow automation, integrates with ERPs (SAP, Oracle, Microsoft Dynamics) and other business systems, and supports regulated industries such as life sciences, medical devices, and pharmaceuticals as well as manufacturing and consumer packaged goods. Loftware’s solutions enable validation-ready compliance, high-volume printing, connected packaging (QR/GS1 Digital Link), and improved traceability and time-to-market across supply chains.

📋 Description

• Lead discovery with prospects and customers to understand objectives, current-state processes, constraints, and success criteria • Translate customer requirements into services solution approaches covering phases, deliverables, assumptions, dependencies, and acceptance criteria • Develop effort estimates and resource models with Delivery Managers and Technical Consultants • Document risks and mitigations • Draft and refine Statements of Work and supporting proposal content • Define in-scope and out-of-scope boundaries, customer responsibilities, readiness items, environments, integrations, and change control • Support services pricing and packaging discussions • Partner with Account Executives and Solution Consultants on services strategy, proposal positioning, and customer presentations • Participate in late-stage deal cycles to address scope questions, negotiate deliverables, and manage expectations • Maintain services pipeline hygiene and update scoping artifacts, assumptions, and approvals • Coordinate Sales-to-Delivery handoffs with complete scope context and documentation • Analyze variances between sold scope and delivered outcomes and recommend improvements • Contribute to standardizing services offerings, accelerators, templates, estimating guidelines, scoping playbooks, and best practices • Communicate complex technical and delivery concepts clearly to customers and stakeholders • Build relationships across Sales, Services, Product, and Engineering to remove blockers and improve customer experience • Report to the Senior Manager, Service Sales Organization

🎯 Requirements

• 5+ years of experience in professional services solutioning, solution consulting, delivery management, business analysis, or related customer-facing enterprise software/SaaS roles • Experience scoping and documenting services engagements, including Statements of Work (SOWs), assumptions/dependencies, and change control • Ability to estimate effort and translate requirements into phased delivery plans • Familiarity with Agile, Waterfall, or hybrid implementation methodologies • Strong analytical and problem-solving skills • Excellent written and verbal communication skills • Ability to present services solutions and influence senior stakeholders • Experience working cross-functionally with Sales, Solution Consultants, Delivery, Product, and Engineering • Ability to manage multiple priorities in a deadline-driven environment • Experience with value selling, consultative selling, solution selling, or similar customer-outcome-focused sales methodologies • Ability to travel to a limited extent as needed • Bachelor's degree in Business Information Systems, Engineering, Supply Chain, or related field, or equivalent experience • Professional certifications such as PMP, ITIL, or Agile are a plus • U.S.-based candidates must work EST hours; working hours must largely overlap with U.S. Eastern Time business hours • Visa sponsorship is not available

🏖️ Benefits

• Comprehensive training for all employees • Employee development opportunities • Inclusive, diverse, and belonging-focused culture • Equal opportunities employment