Service Desk Technician – Bilingual Mandarin/English

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $16 - $20 / hour

⏰ Full Time

🟢 Junior

💬 Bilingual

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Logicalis GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Logicalis GmbH is a service-oriented IT solutions and Managed Services provider, focusing on network and data center technology, as well as Unified Communications & Collaboration and Application & Information Management. With around 250 employees across seven locations, it generates approximately 185 million Euros in revenue in Germany. Inforsacom Logicalis is part of the globally operating Logicalis Group.

📋 Description

• Provide initial communication, documentation, and triage for customer incidents reported to the Managed Services NOC • Support end-user service request fulfillment • Respond to and resolve customer issues using technology tools, procedures, and training • Document incident troubleshooting and service request fulfillment in ServiceNow • Escalate issues according to escalation procedures • Communicate with customers, hardware/software vendors, and other support tiers within Logicalis • Create technical and process documentation for troubleshooting when needed • Follow ITIL incident, problem, and change management processes • Maintain current knowledge of core service offerings and Service Level Agreements • Promote Logicalis's mission and organizational values • Maintain knowledge of applicable laws, regulations, policies, and procedures • Support and conduct oneself consistently with customer service expectations

🎯 Requirements

• Fluent in Mandarin and English • Willingness to work Sunday–Thursday, 9 PM–6 AM EST • Associate degree in a related field, or equivalent combination accepted • 1 year of experience troubleshooting and/or configuring IT Service Desk functions • Experience with Windows operating systems and Microsoft Office products • General networking knowledge • Experience supporting Windows XP, Windows 7, Windows Server 2003 and 2008 • Experience with VPN connectivity, backup solutions, and networking • Experience with ServiceNow or similar ticketing system tools • Experience with Nimsoft or similar IT monitoring system tools • Proficient use of Microsoft products and operating systems • Relevant current certifications such as Microsoft, Cisco, CompTIA A+, or CompTIA Network+ • Strong troubleshooting and initiative skills • Client service focus and excellent interpersonal skills • Strong oral, written, and email communication skills • Ability to multitask • Ability to work independently with minimal supervision • Ability to work well with team members and cross-departmentally • Ability to meet the stated physical demands, including sitting, standing, moving, climbing steps, balancing, stooping, kneeling, crouching, crawling, and occasionally lifting up to 10 pounds