Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Logically

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤖 Artificial Intelligence

☁️ SaaS

🔐 Security

Artificial Intelligence • SaaS • Security

Logically is an AI-driven intelligence platform that detects digital threats, predicts narrative trends, and surfaces early indicators of risk and opportunity across 50+ native languages and 200+ translations. It combines predictive modeling, network detection, and narrative intelligence with human analyst context to support reputation and crisis management, threat intelligence, operational resilience, and market/product signal detection for governments, enterprises, and PR/brand teams. Logically helps organizations act faster and more confidently by mapping influence networks, geolocating mentions, and classifying risk.

📋 Description

• Provide pre-sale and customer lifecycle support and advocacy for assigned customers • Advise prospective customers and assigned client-account representatives on technology • Develop and maintain long-term customer relationships • Work with all internal departments while reporting to sales leadership • Support presales site activities, preliminary site visits, and trial-test preparation • Prepare and deliver technical presentations explaining products and services • Work with customers and engineers to ensure equipment meets system requirements • Support the sales team by understanding customer demands and providing technical sales assistance • Secure orders, ensure product standards, and support product delivery • Establish customer rapport and acceptance • Plan product modifications to meet customer demands • Help clients resolve product-usage problems • Recommend improved products and explain their cost-effectiveness • Support proposal generation, product positioning, solution offerings, and technical clarifications • Assist with SLA documents, bid coordination, prospect qualification, discovery, requirements gathering, product demonstrations, technical discussions, and solution proposals • Participate in relationship-retention CRM activities • Assist Partner Management in identifying and analyzing partnership and distribution-channel opportunities • Monitor assigned account activities, including trouble tickets, bill disputes, reports, and collections, and facilitate resolution • Travel 25%

🎯 Requirements

• Bachelor’s degree in computer science, computer engineering, or related field preferred • 6-9 years of experience in sales engineering or IT in the managed services, professional service, or security industry • 2+ years of experience in a customer facing role, ideally with Presales exposure • Certification in Dell, HP, VMWare, and Hyper-V preferred • Experience working with a CRM, preferably ConnectWise, Salesforce or Microsoft Dynamics • Comprehensive knowledge and technical background in Managed Services products and offerings • Knowledge of IT ecosystem technologies, including Dell, HP, virtualization such as VMWare and SQL • Working knowledge of site and central IT technologies provisioned under service and product portfolio • Understanding of technical relationships between infrastructure technologies and current applications • Advanced knowledge of application, data, and infrastructure architecture disciplines • Understanding of architecture and design across all systems • Business acumen and ability to translate business requirements into technical solutions • Ability to manage multiple priorities and projects in a fast-paced environment • Excellent oral and written communication skills and ability to handle difficult conversations • Problem-solving ability and persistence to generate and select solutions • Ability to build relationships with internal and external stakeholders • Ability to communicate effectively with customers and various levels of management • Team-player mentality and willingness to share knowledge

🏖️ Benefits

• Competitive compensation and benefits • Opportunities for professional development and advancement • Collaborative, growth-oriented environment • Work at the forefront of cybersecurity and emerging technologies