Senior Account Manager, French-speaking

🕒 September 29

🌐 United Kingdom, Latvia, +1 more countries – Remote

🇬🇧 United Kingdom – Remote 🇱🇻 Latvia – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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Lokalise

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

☁️ SaaS

🔌 API

🤝 B2B

💰 $50M Series B on 2021-12

SaaS • API • B2B

Lokalise is a software company specializing in localization and translation solutions for digital products. It offers a comprehensive suite of tools to automate and manage the translation of mobile apps, websites, software, games, and live chat. Featuring AI-driven translation, in-context editors, and robust integrations with platforms like Figma, Github, and Wordpress, Lokalise helps teams streamline their localization processes. The service is designed to bolster international growth by simplifying translation workflows, making it easier to expand into new markets while maintaining high-quality user experiences. It is particularly useful for developers, product managers, localization managers, and customer service teams looking to enhance their global reach efficiently.

📋 Description

• Own the full commercial lifecycle and outcomes of assigned enterprise accounts, including retention, renewals, expansion, upselling, and cross-selling • Monitor account health, customer engagement, product value, and commercial risks to protect retention and renewals • Identify and execute upsell, cross-sell, and expansion opportunities, leading commercial conversations and negotiations • Create and maintain account plans based on customer goals, stakeholder priorities, product adoption, risks, renewal plans, and collaboration opportunities • Advise customers on localization and content workflows, connecting needs to Lokalise solutions and articulating business value and ROI • Coordinate multi-stakeholder enterprise sales opportunities, procurement, contract negotiations, and legal discussions • Collaborate with Customer Success, Solutions Architecture, Product, Finance, and Legal • Maintain accurate CRM records, account plans, pipeline updates, and forecasts • Apply AI tools to improve customer research, account planning, decision-making, productivity, and go-to-market impact • Report to the Director of Sales EMEA

🎯 Requirements

• 5+ years of experience owning the commercial lifecycle of strategic or enterprise customer accounts in a quota-based B2B SaaS environment • Experience with retention, renewals, expansion, upselling, and cross-selling • Track record of protecting customer revenue, achieving gross revenue retention or comparable retention targets, and generating measurable account expansion • Professional fluency in French, including leading customer conversations, presentations, and commercial negotiations • Ability to understand complex SaaS products • Experience selling to business, marketing, and sales stakeholders • Strong written and spoken English • Experience engaging and influencing C-level and senior stakeholders • Strong commercial skills, including identifying growth opportunities, negotiating contracts, and navigating complex procurement or legal discussions • Competency using AI tools for customer research, synthesis, account planning, and decision-making

🏖️ Benefits

• Competitive salary and employee stock options • Fully remote setup with flexible working hours • Co-working budget • Flexible vacation policy • Home office setup budget for monitor, desk, and ergonomics • Learning & development budget • Health insurance • Wellness allowance • Regular retreats and social events

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