Customer Experience Representative

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🔥 0 minutes ago

🏈 Alabama, California, +8 more states – Remote

🏈 Alabama – Remote 🏄 California – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Lola Blankets

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🛍️ eCommerce

👥 B2C

eCommerce • B2C

Lola Blankets is a consumer-focused e-commerce brand that designs, markets, and sells plush faux-fur and weighted blankets, pillows, pet accessories, candles, and related home goods through an online Shopify storefront. The company emphasizes soft, machine-washable, OEKO-TEX® certified materials, contemporary design, gifting and corporate programs, and operates a charitable initiative (Blankets for the Brave) supporting breast cancer patients.

📋 Description

• Provide friendly, professional, and efficient customer support primarily via phone, as well as through email and text when available. • Listen actively to customer concerns, demonstrate empathy, and work toward effective solutions. • Process order changes, refunds, replacements, and other account adjustments using internal systems. • Troubleshoot and resolve customer issues related to orders, shipping, billing, product inquiries, and more. • Accurately document customer interactions and escalate complex issues when necessary, following all published SOPs from CX Manager. • Stay responsive, attentive, and up to date on company updates, policies, products, and processes to provide informed support. • Contribute to a positive team environment by sharing insights and feedback to improve customer experience.

🎯 Requirements

• Outstanding verbal and written communication skills with a customer-first mindset • Ability to quickly learn and reliably use standard customer service technology platforms (Gorgias, Shopify, Slack, Email, etc.) • Previous phone support experience is preferred • High empathy • Highly organized and detail-oriented • Eagerness to learn • Ability to take constructive feedback

🏖️ Benefits

• 40 hours/week • Fully remote (in the locations listed above) with proper internet & phone connection • 55% off Lola Blankets for friends and family • Opportunities for increased responsibilities with strong performance