Supervisor, Customer Support

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First Stop Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

⚕️ Healthcare Insurance

🤝 B2B

👥 B2C

Healthcare Insurance • B2B • B2C

First Stop Health is a comprehensive virtual healthcare provider that offers a range of services including urgent care, primary care, mental health counseling, and health coaching. Designed for both individuals and businesses, First Stop Health aims to create a delightful healthcare experience by providing accessible, affordable, and engaging care options. Their team consists of board-certified doctors, registered dietitians, health coaches, and licensed therapists who collaborate to support the complete health journey of their patients, ensuring that care is available anytime, anywhere, through a user-friendly digital platform.

📋 Description

• Oversee the daily operations of a provider-facing support team • Ensure the delivery of timely, accurate, and professional service to healthcare providers and practice staff • Serve as a key liaison between providers and internal teams, driving service excellence, issue resolution, operational performance, and continuous improvement • Supervise, coach, and develop Provider Support Representatives • Monitor performance, quality, and adherence to service standards • Support onboarding, training, employee engagement, and retention initiatives • Oversee provider scheduling support activities, including appointment coordination • Ensure effective support for provider inquiries, technical issues, care coordination, and operational requests • Monitor service levels, workflow performance, and turnaround times • Prepare performance reports and recommendations for leadership

🎯 Requirements

• Bachelor’s degree preferred or equivalent experience • 2–5+ years of customer support experience, preferably in healthcare or telehealth • 1+ year of team lead or supervisory experience required • Must have experience in provider support • Knowledge of HIPAA and healthcare privacy regulations • Experience with CRM and support platforms (e.g., Zendesk, Salesforce, care navigation systems) • Strong communication, organizational, and problem-solving skills

🏖️ Benefits

• various health and medical coverage options • dental and vision coverage • disability and life coverage • monthly medical waiver allowance • flexible paid time off, including Summer Fridays • employer match 401k plan • monthly phone stipend • First Stop Health membership benefit