Senior Alvaria Dialer Technical System Administrator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $79.6k - $176.3k / year

⏰ Full Time

🟠 Senior

⌨️ Systems Administrator

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

LouisianaNOW.Jobs

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

🏪 Marketplace

Recruitment • Marketplace

LouisianaNOW. Jobs is a regional jobs portal and talent attraction site focused on connecting job seekers to employers and economic opportunities across Louisiana. The site highlights regional communities, industry sectors, current employers who are hiring, career advice articles, and job listings, and appears to be operated or supported by LED FastStart (Louisiana Economic Development). It’s positioned as a marketplace that promotes Louisiana’s growing industries and helps match talent with local openings and employer investment announcements.

📋 Description

• Manage and maintain the enterprise-scale dialer for mortgage and lending campaigns • Provide technical support to multiple groups in various locations • Ensure dialer systems run efficiently, meet regulatory requirements, and support high-volume call center operations • Identify and research data anomalies • Partner with business leaders to understand day-to-day operations and assess upcoming initiatives • Collaborate across business and technology teams • Work with Alvaria vendor resources on system upgrades and enhancements • Recommend improvements to call statistics and operational performance • Partner with Run the Bank teams to resolve production issues • Use advanced SQL to support forecasting, modeling, and performance optimization • Identify and communicate service-level improvement opportunities; recommend and drive solutions • Support business continuity events and provide after-hours/weekend support for releases and production changes • Set up, configure, and maintain outbound dialing systems for campaign execution • Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls • Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime • Integrate dialer systems with CRM, voice infrastructure, and other contact center tools • Maintain compliance with Corporate Security Policies • Perform additional duties as assigned

🎯 Requirements

• Bachelor's degree in an information technology field • 8+ years of experience with call center outbound dialer technologies • Ability to interpret data, make data-driven decisions, and troubleshoot complex systems • Strong troubleshooting background in contact center technologies, including Verint and Alvaria • Hands on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required • Strong analytical and problem solving skills, particularly in outbound dialer environments • Experience with contact center platforms (Avaya, Verint, NICE, Aspect) • 4+ years of hands-on Linux OS experience; RHEL 7+ preferred • Detailed knowledge of software installation and network troubleshooting • 2+ years PostgreSQL and transact psql experience • Experience with ServiceNow, Archer, and Postgres databases • Experience with CyberArk preferred • Strong communication skills with the ability to lead discussions and host meetings • Ability to support production changes after hours, including nights/weekends, and participate in business continuity events • Working knowledge of Windows Server and Microsoft Internet Information Services • Working knowledge of regulatory and compliance requirements related to dialer operations, including TCPA, FDCPA, Do Not Call, and other compliance frameworks • Ability to successfully complete a background investigation • Qualified applicants must meet applicable U.S. employment requirements

🏖️ Benefits

• Competitive compensation • Comprehensive insurance options • Matching contributions through the 401(k) plan and the share purchase plan • Paid time off for vacation, holidays, and sick time • Paid parental leave • Learning opportunities and tuition assistance • Wellness and Well being programs • CGI Partners participate in collective success and actively shape the company’s strategy and direction • Opportunities to develop innovative solutions and build relationships with teammates and clients • Global capabilities, industry and technology expertise • Support from leaders focused on health and well-being • Opportunities to deepen skills and broaden horizons • Reasonable accommodations for qualified individuals with disabilities • Military experience and skills translation resources