
51 - 200 employees
🎯 Recruiter
🏪 Marketplace
Recruitment • Marketplace
LouisianaNOW. Jobs is a regional jobs portal and talent attraction site focused on connecting job seekers to employers and economic opportunities across Louisiana. The site highlights regional communities, industry sectors, current employers who are hiring, career advice articles, and job listings, and appears to be operated or supported by LED FastStart (Louisiana Economic Development). It’s positioned as a marketplace that promotes Louisiana’s growing industries and helps match talent with local openings and employer investment announcements.
🔥 0 minutes ago
⚜️ Louisiana – Remote
đź’µ $136k - $184k / year
⏰ Full Time
đźź Senior
đź”§ ServiceNow
đź‘» Ghost score 7%
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51 - 200 employees
🎯 Recruiter
🏪 Marketplace
Recruitment • Marketplace
LouisianaNOW. Jobs is a regional jobs portal and talent attraction site focused on connecting job seekers to employers and economic opportunities across Louisiana. The site highlights regional communities, industry sectors, current employers who are hiring, career advice articles, and job listings, and appears to be operated or supported by LED FastStart (Louisiana Economic Development). It’s positioned as a marketplace that promotes Louisiana’s growing industries and helps match talent with local openings and employer investment announcements.
• Serve as Technical Lead for a team of ServiceNow Developers • Provide hands-on technical direction and leadership across platform initiatives • Design and implement custom Agentic AI workflows, AI Agents, and Now Assist Skills • Develop AI-driven Service Desk solutions using Agentic AI and Now Assist across Voice and Email support channels • Assess customer business needs and lead platform-wide ServiceNow enhancements • Modernize and automate Change Management processes and enable external system integrations • Plan, lead, and execute Service Operations Workspace implementation and deployment • Develop custom ServiceNow applications for program-level, customer-critical communications tracking • Lead and participate in high-level ServiceNow solution demonstrations • Design, develop, and maintain REST-based integrations with Oracle IDM, Oracle Databases, and GovDelivery • Design, develop, and maintain ServiceNow ITOM and CMDB capabilities, including data modeling, discovery, service mapping, and governance
• Technical Training, Certification(s) or Degree • 8+ years of related experience • Deep, proven expertise developing and customizing ServiceNow applications, modules, and AI solutions/workflows • Expert proficiency with SOAP, REST, and web services integrations • Experience integrating enterprise systems such as Oracle IDM, Oracle Databases, and/or GovDelivery • Expert proficiency with ServiceNow ITOM and CMDB, including data modeling, discovery, service mapping, and/or governance • Scripting proficiency in at least one language, preferably JavaScript • Experience serving as a technical lead for a development team • Understanding of Agile software testing lifecycle from smoke test through integration and production deployment • Analytical, problem-solving, and debugging skills • Organizational and time management skills • Customer interaction and stakeholder negotiation skills • Ability to analyze requirements, troubleshoot issues, and develop technical solutions • Ability to document and create functionality aligned with customer value streams • Ability to communicate as a high-level technical authority and contribute to whitepapers, BOEs, and design documents • Ability to lead high-stakes customer demonstrations • Ability to drive methodology changes, manage customer deliverables, resolve process issues, and shape standards • Ability to collaborate with and influence stakeholders, mentor junior team members, support staff development, lead knowledge shares, and lead innovation projects and technology pilots • Ability to learn new technologies quickly • ServiceNow Certified Systems Administrator certification • Must be able to obtain BI Full 6C (T4) Public Trust
• Comprehensive medical plan options, including plans with Health Savings Accounts • Dental plan options • Vision plan options • 401(k) plan with pre-tax and post-tax contributions up to IRS annual limits • Company 401(k) match • Full-flex work weeks • Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave • Typically 15 days of paid leave per calendar year • 10 paid holidays per year • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • AI-powered career tool identifying career steps and learning opportunities • Internal mobility team • Wellness packages • Award-winning culture of innovation and military-friendly workplace
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