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Services Project Coordinator

Job not on LinkedIn

🕒 June 21

🌵 Arizona, Kansas, +4 more states – Remote

infoinfo

💵 $17 - $29 / hour

⏰ Full Time

🟢 Junior

👷‍♀️ Project Manager

🚫👨‍🎓 No degree required

Where this job comes from

Posted on Lowe's Companies, Inc.'s careers page, not through a job board

First seen by Remote Rocketship June 21

Still open on Lowe's Companies, Inc.'s site. Checked 4 hours ago.

Logo of Lowe's Companies, Inc.

Lowe's Companies, Inc.

10,000+ employees

Founded 1946

🏗️ Construction

🏭 Manufacturing

📦 Logistics

Construction • Manufacturing • Logistics

Lowe's Companies, Inc. is a home improvement company offering a wide range of products and services for home renovation and maintenance. With a focus on providing opportunities and career paths in corporate, store, supply chain, and technology sectors, Lowe's aims to grow and succeed as a team. The company is headquartered in Mooresville, North Carolina and is committed to equal employment opportunities. Lowe's is known for its signature gable mansard design, and offers a variety of positions across different fields within the company. Lowe's serves a diverse customer base and provides a supportive work environment for its employees.

📋 Description

• Provide end-to-end oversight and support for customers purchasing installation jobs • Answer inbound calls from customers, service providers, and stores • Manage outbound tasks and calls to provide updates or gather job information • Conduct initial customer and service-provider contact to verify project scope and align expectations • Ensure projects are scheduled within the SLA and confirm scheduling with customers • Arrange product delivery with stores and customers • Upload required compliance documents for permits and Lead Safe Practices • Manage and resolve post-project Work Order issues, including related costs and potential chargebacks • Document all project interactions in the Installation Management System, myRedVest, and Salesforce • Deliver consistent service using defined processes and provide process-enhancement feedback • Achieve goals and complete tasks on time • Build relationships with customers, providers, stores, vendors, coworkers, and leaders • Complete assigned training and participate in team meetings, town halls, and developmental meetings

🎯 Requirements

• High school diploma or GED, or equivalent years of experience in lieu of education requirement, if applicable • 1–3 years of experience in a customer-facing role • Bachelor’s degree in a related field preferred • 1 year of experience in project coordination or remodeling/construction industry preferred • 1 year of experience working in a project management function preferred • Experience in a contact center environment preferred • Ability to work night and/or weekend hours as schedules may require • Ability to work in the Central, Mountain, or Pacific time zones • Hourly remote associates cannot reside in Alaska, California, or Hawaii

🏖️ Benefits

• Remote work from home • Benefits eligibility information provided via the company benefits page

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