Care Access Coordinator

🕒 August 26

🇺🇸 United States – Remote

💵 $20 - $21 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 34%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lucet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Lucet is a tech-enabled behavioral health company that combines human care teams and digital tools to connect individuals to timely, in-network mental health and substance-use care. It partners with health plans, employers, providers, and members through portals (employer/HR, member, provider, partner) and services such as EAP, care navigation, and provider resources to optimize access, quality, and value-driven behavioral healthcare.

📋 Description

• Process authorizations, enter and audit data, and manage documentation across multiple systems • Support clinical operations through correspondence, including letters and faxes • Maintain timely, compliant records aligned with productivity standards • Answer member benefit, authorization, and referral questions • Verify member information in compliance with HIPAA • Provide empathetic customer service, conduct basic screening, and escalate high-risk or crisis situations to clinical staff • Triage cases and route them to appropriate clinical teams • Collect and share discharge details and provider updates to support continuity of care • Coordinate accurate and timely information flow between members, providers, and clinical teams • Work from home using company-provided equipment

🎯 Requirements

• Bachelor's degree in Social Work, Psychology or related healthcare field plus 1+ year experience in a health care, managed care, behavioral health, and/or customer service setting, OR high school diploma plus 3+ years' experience in those settings • Strong computer proficiency and ability to work within multiple systems simultaneously and accurately enter or retrieve data • Ability to talk and type simultaneously while navigating systems during live member interactions • Ability to pass a background check upon hire and throughout employment, including criminal, identity, education, employment, healthcare sanctions, prohibited parties, and drug screening checks • High-speed internet service with minimum 20 Mbps download, 5 Mbps upload, and maximum latency of 100 milliseconds • Ability to work from a quiet workspace with minimal background noise • Ability to remain stationary and seated for long periods and perform repetitive motions with arms and fingers • Ability to communicate, interpret data, problem solve, make decisions, organize, plan, and maintain a positive and professional attitude • Self-motivated and able to work independently and collaboratively • Ability to manage multiple tasks in a fast-paced, changing environment

🏖️ Benefits

• Annual performance-based, discretionary incentive • Medical, dental, and vision coverage • 401(k) with competitive employer match • Company-paid life and disability insurance • Paid parental leave and wellbeing incentives • Generous paid time off, including volunteer time • Flexible spending accounts for healthcare and dependent care • Professional development opportunities and tuition reimbursement • Remote work flexibility (role-dependent) • Company-provided equipment • Opportunity for meaningful personal and professional growth

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